1. Support
  2. Solutions
  3. Card Copy
  4. Interactive user guide
  5. Error codes or messages escalation requirements
Card Copy

Card Copy

Solution type: Device Based

Card Copy Support

Error codes or messages escalation requirements

This article shows the primary information required to escalate error codes or messages issues.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for error codes/messages issues.
Requirement and relevance
How to obtain
The complete error code and error message from the control panel
 
The information is used for analysis.
Technician/customer provided
Secondary crash code
 
The information is used for analysis.
Technician/customer provided
Occurrence of the error or message
 
The information is used for analysis.
Technician/customer provided
LEGACY ID:
FA870