Requirement and Relevance
| How to Obtain
|
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Menu Settings Page (MSP) from one or more affected printersThis document contains all the printer settings and running firmware code. |
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Network Setup Page It contains a summary of network related settings on the printer. |
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Logs GZIP File(s) from one or more affected printersReproduce the problem immediately prior to obtaining the logs GZIP file(s) |
Refer to Logs Gzip Compressed File Support and Collection Explained for more details on Logs Gzip; i.e., supported printers, collection, and special considerations. |
Export Settings UCF or Export Configuration VCC ZIP File This contains the configuration on how the printer's base settings are set up. |
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DDU Version Used for simulation and analysis. | See application User Interface. In the title bar of the main window, upper left corner. |
Logs folder This folder contains all DDU related logs. | Capture these log files immediately after reproducing the problem.
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Exported System Information This file contains comprehensive information about a computer's configuration. | From the Start Menu, navigate to: Programs > Accessories > System Tools > System Information |
Screenshots of the problem Info is used for simulation and analysis. | End-user provided |