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Card Copy

Card Copy

Solution type: Device Based

Card Copy Support

Management apps and utilities requirements
SAP escalation requirements
Virtual Configuration Center primary escalation requirements
MVE primary escalation requirements
Device Deployment Utility (DDU) primary escalation requirements
Lexmark Print Service Plug-in primary escalation requirements
Knowledge base
Escalation checklist
Management apps and utilities requirements

Device Deployment Utility (DDU) primary escalation requirements

This article serves as a guide to gathering necessary information before opening an escalation item for Device Deployment Utility (
DDU
) issues.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirements for Device Deployment Utility (DDU)‑related issues.
Requirement and Relevance
How to Obtain
Menu Settings Page (MSP)
 from one or more affected printers
This document contains all the printer settings and running firmware code.
  1. Using the printer Control Panel – On the printer, press
    Menu
    >
    Reports
    >
    Menu Settings Page
    .
  2. Using the
    Embedded Web Server
    (
    EWS
    ) – Access the printer's EWS, go to
    Reports
    >
    Device Settings
    . Copy and paste the displayed information to a text editor or save as PDF/HTML file.
Network Setup Page
It contains a summary of network related settings on the printer.
  1. Using the printer Control Panel – On the printer, press
    Menu
     >
    Reports
    >
    Network Setup Page
    .
  2. Using the
    Embedded Web Server
     (
    EWS
    ) – Access the printer's EWS, go to
    Reports
    >
    Device Settings
    . Copy and paste the displayed information to a text editor or save as PDF/HTML file.
Logs GZIP File(s)
 from one or more affected printers
Reproduce the problem immediately prior to obtaining the logs GZIP file(s)
  1. Open printer's Web interface for the SE page.To do this:
    1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.
    2. Enter the printer's
      IP Address
       followed by
      /se
      ,
      e.g.,
      http://192.168.1.2/se
    3. Press Enter.
  2. Select
    Logs Gzip Compressed
     to download the file.
  3. Save the file ;
    e.g., logs.tar.gz
    .
Refer to Logs Gzip Compressed File Support and Collection Explained for more details on Logs Gzip; i.e., supported printers, collection, and special considerations.
Export Settings UCF
 or
Export Configuration VCC ZIP File
This contains the configuration on how the printer's base settings are set up.
  1. Open the printer's EWS via a web browser (
    e.g., Mozilla Firefox, Google Chrome
    ).
  2. Enter the printer's
    IP address
    (
    e.g.,
    http://192.168.1.2
    ).
  3. For printers released after 2015, click the
    Export Configuration
    button, select
    All Settings
     and save the exported .zip file.
  4. For printers released prior to 2015, select
    Settings
    .
  5. Click on
    Import/Export
    , and then click on
    Export Settings File
    . Repeat this procedure for
    Security Setups
    ,
    Embedded Solutions Settings
    , and
    Shortcuts
    .
DDU Version
Used for simulation and analysis.
See application User Interface. In the title bar of the main window, upper left corner.
Logs folder
This folder contains all DDU related logs.
Capture these log files immediately after reproducing the problem.
  1. Locate the DDU install directory. This is the location where the application ZIP file was extracted. Under the application directory, locate the BIN\Logs directory. For example, C:\ddu-2.11.0.143\bin\logs.
  2. Add all the relevant files to a ZIP archive and send it to Lexmark Technical Support.
Exported System Information
This file contains comprehensive information about a computer's configuration.
From the Start Menu, navigate to:
Programs
>
Accessories
>
System Tools
 >
System Information
Screenshots of the problem
Info is used for simulation and analysis.
End-user provided
Select a topic from the list to view additional requirements specific to your issue.
LEGACY ID:
FA1231

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