Support article for Lexmark MX910

196.11 Service Engine Error on the MS/MX 91x Printer

What you will see

196.11 Service Engine Error

Suggested remedy

Verify proper loading of paper. See Loading the 2500‑sheet tray for proper loading instructions.

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NOTE:

When calling for support, you will need to provide your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO7896

Notes:

Diagnostic tool

Audience: Lexmark and Support Partners only

Additional troubleshooting

Reset the engine service error.

To do this, enter the Diagnostics menu (3 + 6), navigate to PRINTER SETUP and selectReset Engine Service Error.

If error persists, then:

Open the drawer (tray).

Remove all paper from the tray.

Follow the paper loading instructions seen in Loading the 2500‑sheet tray.

Repeat Step 1.

If error still persists, then follow additional troubleshooting suggestions found in the Service Manual for the 2500-sheet tray "transfer guide motor failure".

Escalate this issue to your next level of support if this intervention required (IR) message cannot be resolved.

LEGACY ID: SO7896

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