With the intention of creating more storage for the

Print

and

Hold

function, a user sends a Markvision Enterprise (MVE) policy to devices to switch their '

Download Target

' from RAM to Hard Drive (HDD). This action leads to all

printers

not equipped with

HDDs

to generate

Offending Stack Errors

upon printing.

This

Download Target

directly relates to where the held job is stored on the printer.

This issue was first seen on the

MX511

MFP

; however, other MFPs without HDDs installed, and with similar firmware architecture, may exhibit this issue.

A PE-released version of firmware

LW50.PR2.P557

, or greater, is available to address this issue. Please contact

Lexmark Technical Support

and reference this article ID#

SO7890

to inquire about obtaining this firmware.

NOTE:

You may be asked to escalate this issue to verify both causation and your printer's configuration settings.

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark!

for contact information.

NOTE:

When calling for support, you will need to provide your

printer model/machine type

and

serial number

(

SN

). Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID:

SO7890