An `Undefined? Icon Label Displays Instead of Travel&Expense

Solution: Lexmark Document Distributor

Note:

A complete list of affected printers can be found on

.

The Travel & Expense app shows an “undefined” icon label on the printer control panel.

Note:

Travel & Expense is a custom Lexmark Document Distributor (LDD)-based solution for 24 Hour Fitness account.

Update the printer’s firmware to EC release P543 or the latest. Then reapply the policy from LDD to display the correct icon label.

Note:

See

to view steps to check your printer’s firmware code level.

Have the following available when calling Lexmark Technical Support:

• Printer model(s)

• Printer serial number

• Name and version of the solution

LEGACY ID: SO7686