1. Support
  2. Printers
  3. Lexmark X364
  4. Interactive user guide
  5. eForms additional escalation requirements
Lexmark X364

Lexmark X364

Printer features: Laser, multifunction, black & white

Lexmark X364 Support

Enterprise Solutions
Lexmark Printer Management Agent for MPS issues primary escalation requirements
Forms Composer and Forms Manager Issues primary escalation requirements
Enterprise solution primary escalation requirements
Lexmark Solutions Platform app‑specific escalation requirements
Lexmark Fleet Manager app‑specific escalation requirements
Lexmark Cloud Services app‑specific escalation requirements
LPM serverless app‑specific escalation requirements
Lexmark Testing Assistant app‑specific escalation requirements
Pharos Blueprint app‑specific escalation requirements
Publishing Platform for Retail app‑specific escalation requirements
Lexmark Document Distributor‑based apps primary escalation requirements
LPM Premise additional escalation requirements
TGX additional escalation requirements
Educational station additional escalation requirements
eForms additional escalation requirements
Custom apps or SDKs additional escalation requirements
Third party support additional escalation requirements
Lexmark Fleet Manager primary escalation requirements
Lexmark Fleet Tracker data points additional escalation requirements
Lexmark Solutions Monitor data points additional escalation requirements
Management Information Base data points additional escalation requirements
Oracle database additional escalation requirements
Lexmark Remote Asset Manager data points additional escalation requirements
LSP Premise escalation requirements
Knowledge base
Escalation checklist
Solutions and device-based app requirements
Enterprise Solutions

eForms additional escalation requirements

Additional requirements for eForms issues

Additional requirements

Requirement and relevance
How to obtain
FDD file
Obtain the actual form file used.
This shows the activation conditions, formatting, field maps, etc.
End-user provided
Sample data
This contains data that will be merged with the FDD file.
End-user provided
This is usually in
.txt
 format, but may also be a
.prn
 file depending on the app used.
Correct output sample
Used to verify how a correct output looks.
Obtain a scanned copy of the correct output.
Incorrect output sample
This shows how the output looks like when the FDD file is merged with the sample data.
Obtain a scanned copy of the incorrect output.
LDD Forms Printer Configuration screenshots
This shows how the Form Printer is configured.
  1. Go to
    http://<loadbalancerIP:9780/lmc
     to open the LMC.
  2. Log in using valid credentials.
    • Default Username:
      admin
    • Password:
      admin
  3. Click on the
    e‑forms
     tab, on the left‑hand pane select
    Form Printers
    , and then on the lower-left pane select
    Configuration
    .
  4. Select the affected
    Form Printer
    , and then click
    Edit
    .
  5. Take screenshots of the configuration. Make sure to capture all settings.
Formset Configuration
This shows how the Formset is configured.
  1. Go to
    http://<loadbalancerIP:9780/lmc
     to open the LMC.
  2. Log in using valid credentials.
    • Default Username:
      admin
    • Password:
      admin
  3. Click on the
    e‑forms
     tab, on the left‑hand pane, select the affected formset.
  4. Take screenshots of the configuration. Make sure to capture all settings.
LEGACY ID:
FA1056

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