2016 ‑ 2021 | 2010 ‑ 2015 |
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If... | Then... | Details... |
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You rely on status monitor applications. Examples: This does not apply to Status Center that installed with MS / MX 91x series printers and MFPs. | Contact Lexmark Technical support for alternative driver solutions. | UPD 2.6.1 and above removed these non-essential driver .dll files to improve performance. |
You utilize LPMA (Local Print Monitor Agent) in an MPS or LFM environment to capture local USB-connected device information.
| It will be essential to reinstall the latest LPMA version. For example, LPMA version .117 is known to work with UPD 2.7.2.0. | Your MPS or LFM solution provider provides this *.msi package. Please contact Lexmark Technical Support for additional assistance. |
You decide to upgrade to 2.7.2.0 from a previous UPD version. | You will need to restart the spooler to completely disassociate this language monitor from the new driver. | This is applicable if updating major UPD versions, or should you not uninstall the previous version of the driver. |
If... | Then... |
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You are not using status monitor applications... | You can upgrade to UPD 2.7.1.0 . |
You are using status monitor applications .For example, Status Messenger , Local Printer Management Agent (LPMA) or any LPMA dependent application . | Continue to use UPD 2.6.0.0 , or contact Lexmark Technical Support if you are having any performance issues with this version of the driver. |
You decide to upgrade to 2.7.1.0 or greater from a previous UPD version. | You will need to restart the spooler to completely disassociate this language monitor from the new driver. |
Possible observation... | Observed when... | To remedy... |
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Slight delay when:
| In environments where users do not have permission to write to the %allusersprofile% directory. | Copy the %allusersprofile%\<driver name> directory from a print server to the corresponding location on the restricted client workstation. Windows logon scripts can be used to automate this process for ease of maintenance. |
Documents may print in color even though the “Print in black and white” option is set in Printing Preferences. |
Issue... | Try to... |
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Installer Continue button remains disabled if USB cable connected prior to running install. | Exit the installer, disconnect the cable, and then restart the installer process. |
Fax cover page may not be sent. | Enable “ Generate PostScript in driver ” on the Other Options tab. Refer to Fax Cover page not sent when Sending a Driver-initiated Fax from specific Adobe applications for additional information. |
Application produces fine lines not visible in output. | Try to increase resolution, enable Enhance fine lines , and enable Pixel Boost . Results will vary by printer model. These settings are located on the Quality tab of Printing Preferences. Refer to Thin (Single Pel) Lines Are Extremely Light or Not Visible for additional information. |
Universal paper size is not retained in re‑sizing option or paper size selection box. | Change the dimension of the Universal form to 8.5 x 14.17 in the Window's Print Server Properties Forms tab. |
Fold option is not updated accordingly after adding/removing the booklet finisher. | Manually add options that can be installed. This is especially prevalent with a WSD port. |
Size setting not retained or incorrect control panel prompt for custom paper sizes created from a user account. | Set the custom size as the default within Printing Preferences. This may happen in Microsoft Word. |
MS Office 10: Application can't override paper sizes (Letter and A4). | Uncheck " Scale content for A4 or 8.5" x 11 " paper sizes within the application. See "Word Options" under Advanced > Print . |
PCL 5 emul: An extra line is printed with Booklet & Watermark on A4 paper size. | Uncheck " Scale content for A4 or 8.5" x 11 " paper sizes within the application. See "Word Options" under Advanced > Print . |
Canceling from the Fax dialog sends a fax job to spooler and cancelled job remains in the print queue. | Wait; the job is 0 bytes, and it will leave the print queue when the spooler times out. |