Support article for Lexmark Document Distributor
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for MVE‑related issues.
Requirement and relevance | How to obtain |
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Menu Settings Page (MSP) from one or more affected printers
This document contains all the printer settings and running firmware code. |
Note: See HO3647 for more information. |
Network Setup Page
This document contains a summary of network related settings on the printer. |
Note: See HO3647 for more information. |
Logs GZIP File(s) from one or more affected printers Note: Reproduce the problem immediately prior to obtaining the logs GZIP file(s) |
Click here for more details on Logs Gzip; for example, supported printers, collection, and special considerations. |
Database used; specify the version Note: For example, Firebird, MS SQL Server
This is useful information when evaluating possible database issues. | If you performed the default installation, this database will default to Firebird. Otherwise, most administrators will know if they have installed and configured the database for Microsoft SQL Server. |
Export Settings UCF or Export Configuration VCC ZIP File
This contains the configuration on how the printer's base settings are set up. |
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MVE Version and Upgrade History
Used for simulation and analysis. | See application User Interface: After logging in, the lower left-hand corner of the page has the About link. |
Logs folder
This folder contains all MVE server logs. | Capture these log files immediately after reproducing the problem. |
MVE Task Log
The application Task Log that captures the failure. | |
Exported System Information
This file contains comprehensive information about a computer's configuration. | |
Screenshots of the problem
Info is used for simulation and analysis. | End-user provided |
LEGACY ID: FA893
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