1. Support
  2. Printers
  3. Lexmark XC9245
  4. Firmware bug in FW23 (releases 230.001-230.223) causes 129.00, 129.10, 129.20, and 129.30 errors. Impacted toner cartridge supply reports at 4% level with empty toner cartridge. Printout appears lighter than expected

Support article for Lexmark XC9245

Firmware bug in FW23 (releases 230.001-230.223) causes 129.00, 129.10, 129.20, and 129.30 errors. Impacted toner cartridge supply reports at 4% level with empty toner cartridge. Printout appears lighter than expected

Issue description

  • A firmware bug in FW23 causes the following issues:
    • Supply level to remain at 4%, even after the toner cartridge is empty.
    • “Replace cartridge [88.00]” is not to be reported to the user. The supply level reported remains at 4%, however, the impacted toner cartridge is empty.
  • Error codes 129.00, 129.10, 129.20, and 129.30 are reported because the cartridge is empty but not reported as empty.
  • Print quality may be impacted before 129.00, 129.10, 129.20, and 129.30 error states are reached. The impacted color is lighter than expected. Impact on print quality: Expected output (left) vs. the output before the 129.10 error (right).

Solution

  • To resolve the 129.00, 129.10, 129.20, and 129.30 error codes, install a new toner cartridge supply for the impacted color.
  • Update the FW to 230.307 or later.

Rate this article

How helpful was this article in resolving your issue ?

We appreciate your feedback. We use it to identify content which needs to be updated for accuracy or usefulness.

Thank you for your feedback!