Support article for Lexmark X860

Lexmark Solutions Platform 'Premise-based' Print Release ReadMe (v1.3.3 and below)

Overview:

What is it?

Print Release provides a framework for managing and tracking document output by securing the release of print jobs and providing the ability to view and export reports of print, copy, scan, e-mail, and fax jobs.

Core components that comprise this solution?

Accounting (Lexmark Document Accounting Solution)

Print Release

My e-Task

Primary functions and user benefits?

This application allows you to submit documents to a server-based print queue and then release print jobs at a connected printer using a user name and password or a badge.

My e-Task functions/benefits

Configure copy and e-mail preferences.

Create customized shortcuts for frequently performed copy and e-mail jobs.

Customize the language that you want the printer to use whenever you authenticate at any printer.

User benefits

Increased security

Increased awareness of the volume of print jobs

Reduces waste created from unwanted or unnecessary print jobs

Requirements:

1. A multifunction printer that supports eSF v1.0, v2.0, or v3.0 applications

Supported eSF v1.0 MFPs Note: These printers do not support My e-Task.	Firmware level requirement (or later)
X646ef	LC2.TI.P305aS1
X644, X646	LC2.MC.P307aS1
X85x	LC4.BE.P457S1
X94x	LC.BR.P051HDS1
X782e	LC2.TO.P305cS1
Supported eSF v2.0 MFPs	Firmware level requirement (or later)
X651de, X652de, X654de, X656de and X658de	LR.MN.P510
X734de, X736de and X738de	LR.FL.P510
X463de, X464de, X466de, X466dte, X466dwe	LR.BS.P510
X860de, X862de, X862dte, X864de, X864dhe, XS860de, XS862de and XS864de	LP.SP.P510
Supported eSF v3.0 MFPs	Firmware level requirement (or later)
X548de, X548dte and XS548de	LHS1.VK.P141j
X74x	LHSC.NY.P260e
X792, X792e, X792de, x792dte, x792dtfe, x792dtpe, x792dtme, x792dtse, XS796de and XS796dte	LHS1.MR.P135k
X925, X925de and XS925de	LHS1.HK.P136k
X950de, X952de, X952dte, X954de, X954dhe and XS955dhe	LHS1.TQ.P145h
6500e Scanner-equipped printers	LJR.JR.P169
Supported SFPs Note: The following printers do not support My e-Task or Background and Idle Screen.	Firmware level requirement (or later)
C736	LR.SKE.P413a
T654	LR.JP.P413a
W850	LP.JB.P413a
Note: The following printers do not support My e-Task preferences or Shortcuts.
C74x	LHSC.CM4.P255aa
C79x	LHS1.HC.P131j
C925de	LHS1.HV.P129k
C950de	LHS1.TP.P145h
T656	LSJ.SJ.P019

2. Lexmark Solutions Platform On-Premise eSF Application Support

Required firmware level: LC.CO.N223 or later.

To support the Print Release Appliance, the printer must:

Support USB

Be supported by the Lexmark Universal Print DriverDevice memory requirements: A minimum of 256 MB RAM

Change History:

Version	Fixes or Improvements
1.3.3	Incorporated changes from Device Update Version 1.3.1.1 Added support for T654 Added support for W850 Added support for C736 Added Static Job Costing support for eSF v2.x and v3.x touch screen printers Fixed translations for several important eSF application messages. Fixed issue for some eSF v3.x printers that was preventing the idle screen from displaying after the printer was powered off and on Added Mac/Linux Universal Print Driver (UPD) support. This requires the latest version of the Mac or Linux UPD available on the Sofsite Fixed LDAP validation of badge authentication requests and added the Validate User at Badge Swipe option Fixed issue that was causing random failure of Discovery/Deployment, particularly with Print Release Appliances Fixed My e-Task migration issues occurring during server update Fixed issues with the Export User Summary feature that occur when handling large amounts of Document Accounting data Fixed issues causing SharePoint deadlocks Fixed issues that could prevent print job submission Improved SharePoint-related performance
1.3.2.1 (Compatible only with Lexmark Solutions Platform version 1.3.2)	Incorporated changes from Device Update Version 1.3.1.1 Added support for T654 Added support for W850 Added support for C736 Added Static Job Costing support for eSF v2.x and v3.x touch screen printers Fixed translations for several important eSF application messages Fixed issue for some eSF v3.x printers that was preventing the idle screen from displaying after the printer was powered off and on
Device Update Version 1.3.1.1 (Compatible only with Lexmark Solutions Platform versions 1.3.1 and 1.3.2)	Added support for C74x Added support for X74x Fixed issue that caused print jobs to be preserved on the printer when Print Preview was canceled out of during the "Previewing selected print jobs" screen Fixed issue that caused the printer to not respond after badge swipe and required user to touch the printer screen Fixed issue that caused the occasional need to re-register a badge that was already registered Fixed translation issue with the "Please swipe your ID card" message for Polish and French Fixed issue that caused the printer to intermittently lock up during the "Applying your preferences" and "Loading your shortcuts" screens of initial authentication
1.3.2	Improved farm association and dissociation Fixed issue involving the farm list update during farm association and dissociation Addressed memory leak issue caused by excessive number of SharePoint objects not being disposed of properly Addressed CPU usage issue involving print job deletion Fixed a problem inhibiting device support package upload Fixed thread leaks occurring during Device Discovery/Deployment Fixed Web service timeout in farm registration and removal for environments with large numbers of distributed farms Fixed deployment failure occurring as a result of multiple instance settings exceeding object-store message size limit for any eSF applications.
1.3.1	Updated the Background and Idle Screen eSF application, enabling two new options: Display Information and Status/Supplies, both of which are available without authenticating. Fixed several e-mail issues: MS Office was not working for e-mail conversion in certain operating system environments (Windows Server 2008 64-bit VM in particular) MS Office 2007 was not working for e-mail conversion MS Excel was not working for e-mail conversion Updated document conversion to improve e-mail print performance Fixed several Guest Print issues: Guest Print switch (i.e. /IP) was not honored at the beginning of the e-mail subject line. E-mail submissions received at the same time as a Guest Print job were all treated as Guest Print jobs and printed directly to the printer specified in the Guest Print job. Accounting for Guest Print jobs was not consistent with other print jobs, particularly the Device Host Name and Device MAC Address data items. Applied more fixes toward resolving abnormal growth of SQL database list versioning was turned off for entire site content and upgrade path was covered Minimized information in the Event Viewer log: old event receivers are no longer left behind during upgrade. Improved follow-me printing support for traveling users in distributed systems
1.3.0	Added e-mail print job submission feature Added features for allocating print and copy quotas for users Added Guest Print feature Applied more fixes toward resolving abnormal growth of SQL database
1.2.3	Fixed issue that caused long wait times and unexpected user and distributed job synchronization when adding a new server to the system
1.2.2	Fixed issue occurring during generation of monthly report: it was showing an error and the report was not being generated.
1.2.1	Applied fixes toward resolving abnormal growth of SQL database
1.2.0	Added support for 6500e Fixed print delete and print tracking for jobs containing international characters within the job name Updated "Cost Center" to "Groups" Updated "Report Schedulers" to "Report Maintenance” Updated "Device Groups" to "Device Policy Groups" Added Accounting e-mail notification Added features to export device and user summary information to a CSV file Revoking user access to the application no longer requires removing the user from User Registration. Administrators must only remove users from LDAP. Reduced latency at the printer by limiting LDAP calls
Device Update Version 1.1.0.1	Added support for 6500e Fixed print delete and print tracking for jobs containing international characters within the job name
1.1.0	Added support for X548 Added support for X95x Added support for C950de Removed requirement of static IP addresses on printer Added support for "proxy" being set in printer; if using proxy, Local Domain in printer must be set Removed requirement of "NPA to be turned off" on Print Release Appliance
1.0.1	Added support for X86x
1.0.0	Initial release

Limitations and compatibility of the Release:

CLIENT LOGIN NAME AND AUTHENTICATION METHOD USER NAME MUST MATCH.
Why?

JOB DATE AND TIME MAY NOT BE DISPLAYED – For jobs that have long names, the date and time may not be displayed.

SCAN TO E-MAIL JOBS NOT TRACKED IF E-MAIL IS SENT TO 15 OR MORE ADDRESSES – Scan to E-mail jobs are tracked in Accounting only if the e-mail is sent to less than 15 e-mail addresses. If the e-mail is sent to 15 or more addresses, then the job is not tracked.

PAPER SIZE ALWAYS REPORTED AS "AUTO SIZE" – If a user creates an e-mail shortcut with the Original Size setting set to "Auto Size," then the paper size is always reported as "Auto Size" in Accounting, regardless of the paper size selected at the printer.

REPORTS CANNOT BE EXPORTED IF SORTED BY THE "PAPER SIZE" COLUMN – On a job report, if you sort based on the "Paper Size" column, then the report cannot be exported to a CSV file. To work around this issue, generate the report again without sorting, then export it.

PRINTER STATUS MESSAGES MAY BE DISPLAYED IN MULTIPLE LANGUAGES – If a user sets their device language preference to a language different from the printer's default language, then the printer may display status messages in multiple languages.

PRIVILEGE SETTING BEHAVES AS "USER" WHEN SET TO "NONE" – If users are added using the Print Job method, then the Privilege setting for each user will be set to "None," but the setting will behave as if it were set to "User."

PRINTER HOSTNAME IN "DEVICES" LIST MAY DISPLAY THE IP ADDRESS – The hostname in the "Devices" list may display the printer IP address instead of the hostname.

ERROR OCCURS WHEN JOB NAME LINK IS CLICKED IN PRINT QUEUE EDIT ITEM PAGE – In the Print Release Queue Edit Item Web page, if a user clicks on the job name link in the browse path at the top of the page, an error message will appear: "An unexpected error has occurred."

MINIMUM FIRMWARE LEVEL FOR X94xe DOES NOT INCLUDE BADGE SUPPORT – The minimum firmware level for X94xe, LX.BR.P051S1, does not include badge support. To obtain badge support for this printer, update the firmware to LX.BR.P136 or later.

OUT OF PAPER CONDITION CAUSES PROBLEMS WITH IDLE AND HOME SCREENS – For eSF version 3.x printers, when an Out of Paper condition occurs, it may cause the idle screen image to display incorrectly and home screen icons to disappear. A firmware update should resolve this issue.

QUOTAS REVERT DEVICE SHORTCUT SETTINGS TO DEFAULTS – For eSF version 3.x printers, device shortcut settings revert to their defaults when quotas are applied to copy shortcuts. This only affects device shortcuts, not shortcuts created with My e-Task. A firmware update should resolve this issue.

INCORRECT PAGE COUNTS WITH ODD-NUMBERED DUPLEX JOBS – When duplex jobs with an odd number of pages are submitted by v1.6x Lexmark Universal Print Drivers (LUPD), a blank page is appended to the end of the document. This causes the printer control panel to show these jobs as having an even number of pages. It may also cause quotas to be decremented incorrectly if the last page of an odd-numbered, duplex job is a color page (the quota will be decremented as a black-and-white page). The v2.x LUPDs do not append the extra blank page, so this issue does not exist with them.

LANGUAGE CHANGE CAN CAUSE PRINTER TO LOCK UP – For eSF version 2.x printers, selecting a device language under My e-Task that is different from the printer default language can sometimes cause the printer to lock up. A firmware update should solve this issue.

CERTAIN CHARACTERS CAUSE PROBLEMS IN PREFERENCE AND SHORTCUT CREATION – The following characters should be avoided when creating preferences and shortcuts in My e-Task from the Web portal: "[", "]", and ";". If "[" or "]" is used in the subject or message field for an e-mail preference or shortcut, the settings will not be applied properly. Likewise, if ";" is used in any shortcut name, the device will incorrectly display the name.

USING COVER PAGE FROM MAC/LINUX UPD CAUSES ISSUES – When Cover Page (beginning or end) is used from the Mac or Linux Universal Print Drivers, it causes problems with Print Release Preview at the device and Document Accounting impression counts.

PARTIAL PAGE PRINTING FROM MAC/LINUX UPD CAN CAUSE PAGE COUNT ERRORS – Selecting partial pages to print from the Mac or Linux Universal Print Drivers can cause the page count to not show from the Print Release job list at the device. It can also cause no impressions to be reported for Print Release Deleted Jobs in Document Accounting.

LEGACY ID: FA899

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