Support article for Lexmark X792

C792&X792 ? White Void at the Edge of a Solid Black Page

Defect Symptom

The issue can be described as white void on a solid black area at the edge of page (typically within 12 mm from the edge of paper) with "Plain Paper" setting. The possible cause could be a low voltage power line and/or a cold printer fuser. See sample print below.

Click Image to Enlarge

Troubleshooting

Please change the paper texture setting from “Plain” to "Rough".

Press the menu icon on the bottom-right side of the screen.

Select the "Paper Menu".

Select "Paper Texture”.

Select "Plain Texture”.

Change the setting to "Rough" and press "Submit".

Press the "Home" icon to go back to home screen.

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C792 or X792 Printer/MFP.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID: SO7105

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