Inaccurate toner level indicator on a new cartridge

What you will see

The printer/MFP displays an 80% toner level for the new 35K toners instead of 100% full on the Menu Settings page(s) as well as the operator panel. This article will help you confirm the problem.

How to Check the Toner Level

1. Print the Device Statistics page. Do this from the printer's operator panel:

   For Lexmark W850 Series Printer:

   Steps	Actions
   1	Make sure the printer is on and Ready appears on the display.
   2	Press the on the printer control panel.
   3	Press the or until Reports appears, and then press
   4	Press the or until Device Statistic appears, and then press . Note: The printer should read ‘Printing Device Statistics Page’ and the device statistics page(s) should print out.
   5	Check the toner level under Supply Information section on the device statistics pages.
   6	Check the ‘Sides on Cart’ value, the default value for a newly installed brand-new genuine Lexmark toner cartridge is zero (0). If the value shows zero (0) but the ‘Toner Level’ is less than 100% (roughly around 80%), please check the base code level of your device. If the code level is below P516, please update the code to the latest version. Note: If 'Sides on Cart' is not zero (0), then that machine has been printing with that toner cartridge and the toner level will be less than 100%.

   For Lexmark X86xe Series MFP:

   Steps	Actions
   1	Make sure the printer is on and Ready appears on the display.
   2	On the home screen, touch .
   3	Touch next to Reports.
   4	Note: The printer should read ‘Printing Device Statistics Page’ and the device statistics page(s) should print out.
   5	Check the toner level under Supply Information section on the device statistics pages.
   6	Touch next to Device Statistic. Check the ‘Sides on Cart’ value, the default value for a newly installed brand-new genuine Lexmark toner cartridge is zero (0). If the value shows zero (0) but the ‘Toner Level’ is less than 100% (roughly around 80%), please check the base code level of your device. If the code level is below P515, please update the code to the latest version. Note: If 'Sides on Cart' is not zero (0), then that machine has been printing with that toner cartridge and the toner level will be less than 100%.



2. Access the printer's embedded web server (EWS). Before you begin, a functional network installation (wired or wireless – not a local USB installation) is required for access to the web server of any Lexmark network printer.

   For Lexmark W850 and X86xe Series Printer/MFP:

   Steps	Actions
   1	First determine the IP address of the print server within the printer/MFP.
   2	Launch your preferred web browser application (e.g., Firefox, Safari, Internet Explorer).
   3	In the address field after the http://, enter the printer's IP address (e.g., http://192.168.1.5 or http://169.254.1.42).
   4	Click on Reports.
   5	To check for the toner level, click on Device Statistics.
   6	Under Supply Information section of the Device Statistics page, check the ‘Sides on Cart’ value. The default ‘Sides on Cart’ value for a newly installed brand-new genuine Lexmark toner cartridge is zero (0). If the value shows zero (0) but the ‘Toner Level’ is less than 100% (roughly around 80%), please check the base code level of your device. If the code level is below P515 (for X86xe) or P516 (for W850), please update the code to the latest version. Note: If 'Sides on Cart' is not zero (0), then that machine has been printing with that toner cartridge and the toner level will be less than 100%.

How to Determine Printer Firmware Code Levels

1. Print the Menu Settings Page. Do this from the printer's operator panel:

   For Lexmark W850 Series Printer:

   Steps	Actions
   1	Make sure the printer is on and Ready appears on the display.
   2	Press the on the printer control panel.
   3	Press the or until Reports appears, and then press
   4	Press the or until Menu Settings Page appears, and then press . Note: The printer should read ‘Printing Menu Settings Page’ and the device statistics page(s) should print out.
   5	Check the code level under Device Information section on the menu settings pages.

   For Lexmark X86xe Series MFP:

   Steps	Actions
   1	Make sure the printer is on and Ready appears on the display.
   2	On the home screen, touch
   3	Touch next to Reports.
   4	Touch next to Menu Settings Page. Note: The printer should read ‘Printing Menu Settings Page’ and the device statistics page(s) should print out.
   5	Check the code level under Device Information section on the menu settings pages.

Access the printer's embedded web server (EWS). Before you begin, a functional network installation (wired or wireless – not a local USB installation) is required for access to the web server of any Lexmark network printer.

For Lexmark W850 and X86xe Series Printer/MFP: