Support article for Lexmark T656

A '271.43' or a '271.49' Paper Jam Message Occurs when Printing with a Lexmark T650, T652, T654, T656, or X65x Series Printer

ENUS31788

What you will see

The printer is displaying a '271.43' or a '271.49' – Check Output type paper jam message.

Explanation

The printer registers a sheet of paper as having jammed in the output option that has been installed on the printer. The error can refer to any of the available output options: the output expander, the high-capacity output stacker, the five-bin mailbox, or the StapleSmart II Finisher.

Recommended actions

Step

Action

Clear the jammed sheet(s) of paper from the output option and the printer. Try printing again.
Note: If you cannot locate any paper jammed in the output option or the printer, power off the printer. Wait one minute, then power the printer back on and try printing again.

If the 271.43 or 271.49 error continues to occur each time you try to print, the output option may need to be replaced.

If you wish to diagnose this issue further, try one or more of the following suggestions before arranging a service call:

If you are not already doing so, try printing on plain copy paper. Doing this will eliminate any special print media as the cause of the issue.

Try printing to the standard output bin (the one built into the printer). If printing to the standard output bin works correctly, you can choose to use it until you can arrange service on, or a swap of, the output option.
Note: If you remove the option, remember to have the printer powered off when you do so.

If you have an additional output option of the same type available, or an extra printer with the same model, you can try exchanging them as a test. Important! Remember to have the printer powered off whenever you remove or install an output option to prevent an error message from appearing.

If a second output option works correctly, the original output option will need to be replaced. If the printer/option is still covered under warranty, please contact Lexmark Technical Support or a local authorized service provider to set up service or a replacement of the option.

If the paper jam message continues to occur with the second option installed, or if the output option was replaced through service and the jamming issue continues, there may be an issue on the base printer that will require a service action. Please contact Lexmark Technical Support for additional assistance.

If you don’t have an extra second output option, remove the output option and try installing it with another printer with the same model. If the option works fine when installed on another printer, there may be an issue on the base printer that will require a service action. Please contact Lexmark Technical Support for additional assistance.

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID: SO4636

Notes:

Infoprint 1832 ----------------------------------------------------------------------------- Infoprint 1852 ----------------------------------------------------------------------------- Infoprint 1872 ----------------------------------------------------------------------------- Infoprint 1850 MFP ----------------------------------------------------------------------------- Infoprint 1860 MFP ----------------------------------------------------------------------------- Infoprint 1870 MFP

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