Check Duplex paper jam message

If the jamming continues

If the paper jams continue to occur, try the following suggestions:

• If the error is something other than a duplex paper jam, use the Show areas feature on the printer operator panel to view images that will help you locate and clear the jam. If you cannot locate any jammed media and the paper jam errors continue, the printer will likely require service to correct the issue. For information on arranging repair service, contact Lexmark Technical Support or an authorized service center. See 'Contacting Lexmark' at the end of this document.
• If duplex paper jam errors continue to occur every time you try to print, clear the jammed paper from the duplex and power off the printer. Then try the following:
• Remove the duplex tray and open the duplex rear door again. Carefully inspect the area inside the duplex option and make sure there are no small pieces of paper stuck inside. For example, look for any small slivers of paper wrapped around any of the rollers inside.
• Make sure none of the parts inside the duplex option appear broken. If any parts do appear damaged, the duplex option will likely need to be serviced or replaced. IMPORTANT! The duplex unit is an option. If you cannot correct the issue, you can choose to remove the duplex option from the printer and continue using the printer without it installed.
• If nothing appears to be jammed or damaged in the duplex option, power off the printer and try reseating the duplex option. This may realign the duplex option with the printer. For information on how the duplex option connects to the printer, How to Install a Duplex Option on a Lexmark T64x Series Printer.
• Make sure the printer/duplex is sitting on a sturdy, level surface.
• Are you printing on plain copy paper? If not, try printing again with plain copy paper. This will eliminate any special media as part of the cause of the jamming, even if the special media has worked in the past. Certain specialty papers, letterhead stock, and card stock are more prone to jamming in the duplex option. IMPORTANT! Certain media types (envelopes, transparencies, as well as any sort of labels) should not be fed through the duplex option. For more information on paper types recommended for use with the duplex option, please refer to theprinter's User's Guide.
• If the jamming continues but only when you are printing on both the front and back of the page, the duplex option will probably need to be replaced. If it is still under warranty, contact Lexmark Technical Support or your warranty service provider to get it replaced. See 'Contacting Lexmark' at the end of this document for information. IMPORTANT! The duplex unit is an option. You can choose to remove it from the printer and continue using the printer without it.

LEGACY ID: SO4124