Support article for Lexmark C792

Double-Sheet and Multi-Sheet Feed from a 550-Sheet Tray on the Lexmark C792 or X792 Series Color Laser Printer

What you will see

The printer/MFP is pulling two or more sheets of paper at the same time. This normally results in the paper jamming or a blank sheet of paper feeding through the printer.

Troubleshooting

Steps	Action
1	Remove all paper from the paper tray. Fan each of the four sides of the paper stack, making sure to separate any pages that are stuck together.
2	Ensure that the desired paper size matches that of the paper in the tray. The side and rear paper guides on the tray should be resting lightly against the edges of the paper and not putting pressure on the paper. To check if the tray is set to the correct paper size, click here to see image.
3	Try printing a test page. If the page prints, the printer is functioning correctly. If the issue persists, try the following suggestions below.
4	Using the printer operator panel, verify whether the size and type of the paper loaded in the paper tray matches the Paper Size and Type settings in the Paper Menu (e.g., Letter size). Note: The User's Guide provides detailed instructions for navigating through the printer menus and changing the paper settings.
5	Are you printing on regular plain bond copy paper? If not, try printing again with plain copy paper. This test eliminates specialty media as a potential cause of the issue. In addition to plain paper, various sizes and types of paper and specialty media can be used in Tray 1. For more information on recommended paper types, please refer to the User's Guide.
6	If you are already printing on plain copy paper or if the same issue occurs with plain copy paper, replace the paper in the printer with new paper from an unopened ream. Note: Keep the paper sealed in its original packaging and remove it only when you are ready to use it. This will help prevent it from collecting moisture, which can increase the likelihood of this issue occurring. Also, make sure not to store paper or operate the printer where it can be exposed to higher than normal levels of humidity.
7	If the issue persists after you have tried all of these suggestions, please contact Lexmark Technical Support or a local authorized service provider for additional troubleshooting steps.

Still Need Help?

Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C792 or X792 Printer/MFP.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID: SO6395

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