Resolving a wireless printing issue when using the Comcast/Xfinity and/or Rogers/Shaw cable modems
How to Resolve a Wireless Printing Issue when Using the Comcast/Xfinity and/or Rogers/Shaw Cable Modems
Issue description
Wireless connectivity issues are encountered when connecting Lexmark printers or any multi-function devices to certain models of wireless gateway modems which is supplied by
Comcast/Xfinity
1
and/or
Rogers/Shaw
2
Wireless connection is successful but unable to print
Printer obtains wireless network IP address via
DHCP
but still unable to print
Pinging the printer IP results in a large number of lost packets and/or ping timeouts
The
embedded web server
(
EWS
) intermittently loads when accessed
1
USA: ISP is Comcast/Xfinity, manufacturer of the wireless gateway telephony modem is Arris
Not all Arris models or wireless gateway telephony modem firmware revisions may exhibit these issues. Issues reported with Arris Surfboard SVG2482AC, Arris TG1682G, Cisco DPC3941T also reported
2
Canada: ISP is Rogers/Shaw, wireless gateway telephony modem manufacturer is Hitron
Not all Hitron models or wireless gateway telephony modem firmware revisions may exhibit these issues. Issue reported with Hitron CGNV4
The gateways use an Atheros AR9381-AL1A chipset for the 2.4 GHz wireless network.
Solution
The firmware of the device will need to be updated to the latest version available on this link.