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  5. Resolving a wireless printing issue when using the Comcast/Xfinity and/or Rogers/Shaw cable modems
Lexmark M1246

Lexmark M1246

Printer features: Laser, print only, black & white

Lexmark M1246 Support

Network and wireless issues
Troubleshooting and reporting wireless issues for products released later than 2017
Troubleshooting a network communication failure issue
Hostnames in HTTP/FTP proxy setting does not work
IP address automatically setting itself to 0.0.0.0 when disconnected from the network
Resolving a wireless printing issue when using the Comcast/Xfinity and/or Rogers/Shaw cable modems
A network connection error prompts when creating a profile
Installation over WSD port from APW_System package
Capturing an IPDS Trace in AS400 / OS400 Environments
Performing a network trace
Printer ID on the device information page is not displaying a 15 alphanumeric ID
Knowledge base
Network and wireless issues

Resolving a wireless printing issue when using the Comcast/Xfinity and/or Rogers/Shaw cable modems

How to Resolve a Wireless Printing Issue when Using the Comcast/Xfinity and/or Rogers/Shaw Cable Modems

Issue description

Wireless connectivity issues are encountered when connecting Lexmark printers or any multi-function devices to certain models of wireless gateway modems which is supplied by
Comcast/Xfinity
1
and/or
Rogers/Shaw
2
  • Wireless connection is successful but unable to print
  • Printer obtains wireless network IP address via
    DHCP
    but still unable to print
  • Pinging the printer IP results in a large number of lost packets and/or ping timeouts
  • The
    embedded web server
     (
    EWS
    ) intermittently loads when accessed
1
USA: ISP is Comcast/Xfinity, manufacturer of the wireless gateway telephony modem is Arris
Not all Arris models or wireless gateway telephony modem firmware revisions may exhibit these issues. Issues reported with Arris Surfboard SVG2482AC, Arris TG1682G, Cisco DPC3941T also reported
2
Canada: ISP is Rogers/Shaw, wireless gateway telephony modem manufacturer is Hitron
Not all Hitron models or wireless gateway telephony modem firmware revisions may exhibit these issues. Issue reported with Hitron CGNV4
The gateways use an Atheros AR9381-AL1A chipset for the 2.4 GHz wireless network.

Solution

The firmware of the device will need to be updated to the latest version available on this link.
Refer to the “Firmware Update instructions” for steps on how to update the printer firmware.
LEGACY ID:
SO8929

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