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  5. How to use the Service Restore Tool to retrieve previously deployed licenses
Lexmark C2325

Lexmark C2325

Printer features: Laser, print only, color

Lexmark C2325 Support

How to use the Service Restore Tool to retrieve previously deployed licenses

How to Use the Service Restore Tool to Retrieve Previously Deployed Licenses
Audience: **LEXMARK PARTNER & TSC AGENT SECTION**
Overview
This article may prove useful if customers cannot retrieve their app license for unexpected reasons.
Retrieving an app license
  1. Log into the Service Restore Tool.
  2. Enter the
    Serial Number
    and click
    Submit
    .
  1. Uncheck
    Include Firmware
    , and click
    Submit
    .
  1. Save the
    Service-Restore-Tool
    <
    Serial Number
    >
    .zip file
    to a specified download directory.
  2. Extract the primary
    Service-Restore-Tool
    <
    Serial Number
    >
    .zip file
    without extracting the individual .zip files.
  1. Double-click on each individual .zip file to view its contents to locate which bundle.zip file(s) contains a license (license
    .lic
    ) file.
    NOTE:
    Some files contain the app (.fls) file, while others contain only settings (.xml) files or license files.
In this example,
82M0097-006.zip
is the license bundle containing the license.lic file.
R
edeploying the license(s)
  1. Open the printer's EWS; i.e., http://printers_IP_Address.
  2. Click
    Apps
    >
    Import configuration
    .
  3. Browse to the license bundle; i.e.,
    82M0097-006.zip
    .
  4. Click
    Import
    .
LEGACY ID:
HO4030