Support article for Lexmark X463

AS/400 primary escalation requirements

Before you begin

Make sure to fill out the Main escalation information requirement.

Gather the primary requirement for AS/400‑related issues.

Proceed below only after validating that all recommendedAS/400 settings (for both IPDS and Non-IPDS printing) are set accordingly. Please click the appropriate link below to view recommended settings.

To Configure the Network Ready Lexmark 2581 or 2591 Series Forms (Dot Matrix) Printer in an AS/OS400 Environment, refer to the product’s KnowledgeBase accordion for the instructions.

Click here for How to Configure Non-IPDS Printing Using Host Print Transform (HPT)

Click here for How to Configure Non-IPDS Printing Using WSCST and HPT

Requirements Common

Note: Also applies to Installation Issues

Requirement and Relevance	How to Obtain
Menu Settings Page This document contains all the printer settings and running firmware code.	On the printer, press Menu > Reports > Menu Settings Page
Device Description (DEVD) This holds information regarding printer information used on the AS/400.	Capturing the Device Description (DEVD) and Output Queue (OUTQ) settings in AS/400 for an article outlining the steps.
Output Queue (OUTQ) This holds information regarding writer used by device description.
PSF Configuration Shows host configuration used when setting up AS/400 with Lexmark printers. Note: Required if using PSFCFG. If not using PSF, please specify the Application Name and Config File.	Open an AS/400 terminal and type the command: WRKPSFCFG <name of psfconfig> Get a screenshot and paste on text editor such as MS Word. Save the file as PDF.
Workstation Customizing Object (WSCST) Info is used for simulation and analysis. Note: Required if using WSCST.	Open an AS/400 terminal and type the command: RTVWSCST and press Enter. In the Retrieve WSCST source (RTVWSCST) window, fill out the following fields: Device Type: *TRANSFORM[press F10 for more keys] Manufacturer type and model: *LEXMARKT634[or press F4 to display more options and choose printer model] Source Member: LXKT650 [or you can have any name] Source File: QTXTSRC [or use other existing source file] Library: QGPL Text Description: [optional] When done, press Enter. Note: Manufacture type and model = MFRTYPMDL Source member = SRCMBRSource file = SRCFILE*

Additional requirements for Print Quality Issue

Requirement and Relevance	How to Obtain
Sample output or Print samples Info is used for simulation and analysis. Note: Needed for output related issues.	Get bad output sample: Print bad output. Highlight sections printed incorrectly. Label with printer model; code level; file name of job used to print bad output. Get good output sample: Print good output. Highlight sections printed correctly. Label with: printer model; code level; file name of job used to print good output.
Fonts List Holds the list of resident fonts installed in the printer	For PS, PCL or PPDS: Select either PCL Fonts, Postscript Fonts, PPDS Fonts. For IPDS: Go to Menus > Option Card Menu > IPDS Menu > EMULATION > Print Resource List. Note: Scan these back as PDF.
Directory List Info is used for simulation and analysis.	Go to Menus > Reports > Print Directory. Note: Scan these back as PDF.
Spool File Info is used for simulation and analysis. For Network Trace this wireshark trace captures all the network traffic on the printer and provides detailed information for network analysis. Note: If Spool File is not available, please submit a Network Trace.	For Spool File, click Creating and exporting a Spool File from AS/400 to a Windows PC to view the steps. For Network Trace, click Capturing an IPDS Trace in AS400 / OS400 Environments to view the steps.

Requirement and Relevance

How to Obtain

Sample output or Print samples

Info is used for simulation and analysis.

Note: Needed for output related issues.

Get bad output sample:

Print bad output.

Highlight sections printed incorrectly.

Label with

Get good output sample:

Print good output.

Highlight sections printed correctly.

Label with:

Fonts List

Holds the list of resident fonts installed in the printer

For PS, PCL or PPDS:

Select either PCL Fonts, Postscript Fonts, PPDS Fonts. For IPDS: Go to Menus > Option Card Menu > IPDS Menu > EMULATION > Print Resource List.

Note: Scan these back as PDF.

Directory List

Info is used for simulation and analysis.

Go to Menus > Reports > Print Directory.

Note: Scan these back as PDF.

Spool File

Info is used for simulation and analysis.

For Network Trace this wireshark trace captures all the network traffic on the printer and provides detailed information for network analysis.

Note: If Spool File is not available, please submit a Network Trace.

For Spool File, click Creating and exporting a Spool File from AS/400 to a Windows PC to view the steps.

For Network Trace, click Capturing an IPDS Trace in AS400 / OS400 Environments to view the steps.

Workflow Issue

Requirement and Relevance	How to Obtain
Status of printer after error occurred Info is used for simulation and analysis.	Describe the printer’s status. Is printer in Ready state? Is printer in Error state? Note: If yes, what is the error code and message?
Steps to reproduce Info is used for simulation and analysis.	Warning—Potential Damage: Provide a list of the steps performed before encountering the error.

Requirement and Relevance

How to Obtain

Status of printer after error occurred

Info is used for simulation and analysis.

Describe the printer’s status.

Is printer in Ready state?

Is printer in Error state?

Note: If yes, what is the error code and message?

Steps to reproduce

Info is used for simulation and analysis.

Warning—Potential Damage: Provide a list of the steps performed before encountering the error.

LEGACY ID: FA881

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