Issue description

Solution

Disconnect the device from the network (both wired and wireless).
Unplug the device, then wait for 30 seconds before plugging back into the main power to ensure that all volatile memory is cleared.
Erase printer memory.
To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following:
From the control panel, navigate to:
Settings
>
Device
>
Maintenance
>
Out of Service Erase
>
Sanitize all information on non‑volatile memory
For non‑touch screen printer models, press
OK
to navigate through the settings.
Select
Start initial setup
or
Leave printer offline
.
If the printer has a hard disk, erase the printer hard disk memory.
From the control panel, navigate to:
Settings
>
Device
>
Maintenance
>
Out of Service Erase
>
Sanitize all information on hard disk
For non‑touch screen printer models, press
OK
to navigate through the settings.
Depending on the printer model, select
ERASE
or
Continue
.
Follow the instructions on the display.
This process can take several minutes to more than an hour, making the printer unavailable for other tasks.
Set up an admin account to restrict access to administrative functions from the network by doing any of the following:
Follow the instructions in the
Restricting public access to functions, applications, printer management, and security options
topic in the Embedded Web Server (EWS) Administrator's Guide.
Engage the
Secure by default
option in the Initial Setup Wizard.
Reconnect the device to the network.
Reconfigure the device.