Markvision Enterprise FAQ
Why can I not choose multiple printers in the supported models list when creating a configuration?
Configuration settings and commands differ between printer models.
Can other users access my saved searches?
Yes. All users can access saved searches.
Where can I find the log files?
You can find the installation log files in the hidden directory of the user installing MVE. For example,
C:\Users\Administrator\AppData\Local\Temp\mveLexmark-install.log
.You can find the
folder, where
is the installation folder of MVE.
*.log
application log files in the installation_dir
\Lexmark\Markvision Enterprise\tomcat\logsinstallation_dir
What is the difference between host name and reverse DNS lookup?
A host name is a unique name assigned to a printer on a network. Each host name corresponds to an IP address. Reverse DNS lookup is used to determine the designated host name and domain name of a given IP address.
Where can I find reverse DNS lookup in MVE?
Reverse DNS lookup can be found in the general settings. For more information, see Configuring general settings.
How do I manually add rules to the Windows firewall?
Run the command prompt as an administrator, and then type the following:
firewall add allowedprogram "
installation_dir
/Lexmark/Markvision Enterprise/tomcat/bin/tomcat9.exe" "Markvision Enterprise Tomcat"firewall add portopening UDP 9187 "Markvision Enterprise NPA UDP"
firewall add portopening UDP 6100 "Markvision Enterprise LST UDP"
Where
is the installation folder of MVE.
installation_dir
How do I set up MVE to use a different port than port 443?
- Stop the Markvision Enterprise service.
- Open the Run dialog box, and then typeservices.msc.
- Right‑clickMarkvision Enterprise, and then clickStop.
- Open thefile.installation_dir\Lexmark\Markvision Enterprise\tomcat\conf\server.xmlWhereis the installation folder of MVE.installation_dir
- Change theConnector portvalue to another unused port.<Connector port="443" protocol="org.apache.coyote.http11.Http11NioProtocol" sslImplementationName="org.apache.tomcat.util.net.jsse.JSSEImplementation" SSLEnabled="true" scheme="https" secure="true" clientAuth="false" compression="on" compressableMimeType="text/html,text/xml,text/plain,text/css, text/javascript,application/javascript,application/json" maxThreads="150" maxHttpHeaderSize="16384" minSpareThreads="25" enableLookups="false" acceptCount="100" connectionTimeout="120000" disableUploadTimeout="true" URIEncoding="UTF-8" server="Apache" sslEnabledProtocols="TLSv1,TLSv1.1,TLSv1.2" sslProtocol="TLS" keystoreFile="C:/Program Files/Lexmark/Markvision Enterprise/ ../mve_truststore.p12" keystorePass="markvision" keyAlias="mve" keyPass="markvision" keystoreType="PKCS12" ciphers="TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256, TLS_RSA_WITH_AES_128_CBC_SHA"/>
- Change theredirectPortvalue to the same port number used as the connector port.<Connector port="9788" maxHttpHeaderSize="16384" maxThreads="150" minSpareThreads="25" enableLookups="false" redirectPort="443" acceptCount="100" connectionTimeout="120000" disableUploadTimeout="true" compression="on" compressableMimeType="text/html,text/xml, text/plain,text/css,text/javascript,application/javascript,application/json" URIEncoding="UTF-8" server="Apache"/>
- Restart the Markvision Enterprise service.
- Open the Run dialog box, and then typeservices.msc.
- Right‑clickMarkvision Enterprise, and then clickRestart.
- Access MVE using the new port.For example, open a web browser, and then typehttps://.MVE_SERVER:port/mveWhereis the host name or IP address of the server hosting MVE, andMVE_SERVERis the connector port number.port
How do I customize the ciphers and TLS versions that MVE uses?
- Stop the Markvision Enterprise service.
- Open the Run dialog box, and then typeservices.msc.
- Right‑clickMarkvision Enterprise, and then clickStop.
- Open thefile.installation_dir\Lexmark\Markvision Enterprise\tomcat\conf\server.xmlWhereis the installation folder of MVE.installation_dir
- Configure the ciphers and TLS versions.For more information on the configuration, see the Apache Tomcat SSL/TLS configuration instructions.For more information on the protocols and cipher values, see the Apache Tomcat SSL support information documentation.
- Restart the Markvision Enterprise service.
- Open the Run dialog box, and then typeservices.msc.
- Right‑clickMarkvision Enterprise, and then clickRestart.
How do I manage CRL files when using Microsoft CA Enterprise?
- Obtain the CRL file from the CA server.
- For Microsoft CA Enterprise, the CRL is not automatically downloaded through SCEP.
- For more information, see theMicrosoft Certificate Authority Configuration Guide.
- Save the CRL file in thefolder, whereinstallation_dir\Lexmark\Markvision Enterprise\apps\library\crlis the installation folder of MVE.installation_dir
- Configure the certificate authority in MVE.
This process is only applicable SCEP protocol is used.