Printer error codes
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Printer error codes

The following table helps you understand and resolve the error codes that you see on your printer display.
Error codes
Error message
Solution
2.01
Supply needed.
Select
Cancel Job
 and order the needed supply. For more information, see "Ordering parts and supplies" section.
3.01
The standard output bin is full.
Remove the paper from the bin, and then select
Continue
.
3.02, 3.03, 3.04
Remove paper from bin [x].
Remove the paper from the bin, and then select
Continue
.
7.13, 7.23, 7.33,7.43
Insert tray [x].
Insert the indicated tray.
8.01
Close the front door.
Keep the front door closed unless performing maintenance.
8.02, 8.03, 8.04, 8.05, 8.08, 8.10, 8.11
Close door [x].
Keep the indicated door closed unless performing maintenance.
8.06
Reattach the 1500‑sheet tray.
Make sure that the tray is properly attached to the printer.
8.07
Reattach staple finisher.
Make sure that the finisher is properly attached to the printer.
8.08
Close paper transport cover F.
Keep the cover closed unless performing maintenance.
8.09
Close paper transport cover G.
9
Printer had to restart. Last job may be incomplete.
Select
Continue
 to clear the message and continue printing.
11.11, 11.21, 11.31, 11.41, 11.51, 11.81, 11.91
Load <source/> with <type/> <size/>.
Load the indicated tray with paper. For more information, see "Loading paper and specialty media" section.
11.12, 11.22, 11.32, 11.42, 11.82, 11.92
Load <source/> with <type/> <size/> <orientation/>.
12.11, 12.21, 12.31, 12.41, 12.51, 12.91
Change <source/> to <type/> <size/>.
Pull out the indicated tray, remove paper, and then load the correct paper type and size. For more information, see "Loading paper and specialty media" section.
12.12, 12.22, 12.32, 12.4212.92
Change <source/> to <type/> <size/> <orientation/>.
31.00
Hole punch box missing or full.
  1. Open door H.
  2. Remove the hole punch box.
    If the hole punch box is full, then empty it.
  3. Insert the hole punch box.
  4. Close door H.
31.35, 31.35A, 31.35B
Reinstall the missing or unresponsive waste toner bottle.
  1. Open the front door.
  2. Remove the waste toner bottle.
    To avoid spilling the toner, place the bottle in an upright position.
  3. Insert the waste toner bottle.
  4. Close the front door.
31.40z, 31.41z, 31.42z, 31.43z
Reinstall missing or unresponsive [color] toner cartridge.
  1. Open the front door.
  2. Remove the cartridge.
  3. Insert the cartridge.
  4. Close the front door.
31.60z
Reinstall missing or unresponsive black imaging unit.
  1. Open the front door.
  2. Remove the toner cartridges.
  3. Remove the waste toner bottle.
    To avoid spilling the toner, place the bottle in an upright position.
  4. Remove the imaging kit.
    Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems.
    Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  5. Unlock, and then remove the black imaging unit.
  6. Insert the black imaging unit, and then lock it in place.
  7. Insert the imaging kit until it is fully seated.
  8. Insert the waste toner bottle.
  9. Insert the toner cartridges.
  10. Close the front door.
31.64z
Reinstall missing, unplugged, or unresponsive color imaging kit.
  1. Open the front door.
  2. Remove the toner cartridges.
  3. Remove the waste toner bottle.
    To avoid spilling the toner, place the bottle in an upright position.
  4. Remove the imaging kit.
    Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems.
    Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  5. Insert the imaging kit until it is fully seated.
  6. Insert the waste toner bottle.
  7. Insert the toner cartridges.
  8. Close the front door.
31.80z
Reinstall missing or unresponsive fuser.
  1. Open door B.
    The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  2. Unlock, and then remove the fuser.
  3. Insert the fuser, and then lock it in place.
  4. Close door B.
32.40z, 32.41z, 32.42z, 32.43z
Replace unsupported [color] toner cartridge.
For more information, see Replacing a toner cartridge.
32.60z
Replace unsupported black imaging unit.
For more information, see Replacing the black imaging unit.
32.65z
Replace unsupported color imaging kit.
For more information, see Replacing the color imaging kit.
33.40z, 33.41z, 33.42z, 33.43z
Refilled regular [color] cartridge
For more information, see Refilled regular [color] cartridge.
33.60z
Non-genuine black imaging unit, see User's Guide.
For more information, see Non‑Lexmark supply.
33.64z
Non-genuine color imaging kit, see User's Guide.
34.00
Paper too short.
Set the paper size setting to match the paper loaded in the tray. From the control panel, navigate to
Settings
>
Paper
>
Tray
>
Configuration
>
Paper Size/Type
.
34.10, 34.20, 34.30, 34.40, 34.50
Check [source], adjust guides and orientation.
Pull out the indicated tray, and then make sure that the paper is loaded correctly. For more information, see :Loading paper and specialty media" section.
34.90
Check multipurpose feeder, adjust guides and orientation.
Make sure that the paper is loaded correctly. For more information, see "Loading the multipurpose feeder" section.
37.1
Insufficient memory to collate job.
Try either of the following:
  • Select
    Continue
     to print the part of the job that is stored and to begin collating the rest of the print job.
  • Cancel the current print job.
37.3
Insufficient memory, some held jobs were deleted.
Select
Continue
 to clear the message and continue printing.
38.1
Memory full.
Try one or more of the following:
  • Select
    Continue
     to clear the message and continue printing.
  • Cancel the current print job.
  • Install more printer memory.
  • Reduce the number of pages in the print job.
39.1
Complex page, some data may not have printed.
Try one or more of the following:
  • Select
    Continue
     to clear the message and continue printing.
  • Cancel the current print job.
  • Install more printer memory.
  • Reduce the complexity and size of the print job before sending it to print again.
  • Reduce the number of pages in the print job.
  • Reduce the number and size of any downloaded fonts.
  • Delete any unnecessary fonts or macros from the print job.
  • Reduce the number of graphics in the print job.
42.yyC, 42.yyK, 42.yyM, 42.yyY
Replace [color] toner cartridge, printer region mismatch.
For more information, see Replace cartridge, printer region mismatch.
43.40Y, 43.41Y, 43.42Y, 43.43Y
Reinstall [color] toner cartridge.
  1. Open the front door.
  2. Remove the cartridge.
  3. Insert the cartridge.
  4. Close the front door.
43.40Z, 43.41Z, 43.42Z, 43.43Z
Replace [color] toner cartridge.
For more information, see Replacing a toner cartridge.
50
PPDS font error.
Install the PPDS font indicated in the print job, and then select
Continue
 to let the printer search for the substitute font.
51
Defective flash detected.
Try one or more of the following:
  • Replace the flash memory.
  • Select
    Continue
     to clear the message and continue printing.
  • Cancel the current print job.
52
Not enough free space in flash memory for resources.
Try one or more of the following:
  • Select
    Continue
     to clear the message and continue printing.
  • Delete fonts, macros, and other data stored in the flash memory.
  • Install a storage drive.
    Downloaded fonts and macros that are not previously stored in the flash memory are deleted.
58.4
Incorrect output option configuration.
Turn off the printer, and then install the correct bin or finisher.
61
Remove defective disk.
Replace the defective storage drive.
62
Disk full.
Try one or more of the following:
  • Select
    Continue
     to clear the message and continue printing.
  • Delete fonts, macros, and other data stored in the storage drive.
  • Install a storage drive.
63
Format the disk.
Formatting now wipes all information from the storage drive.
To format the disk, do the following:
  1. From the control panel, navigate to
    Settings
    >
    Device
    >
    Maintenance
    >
    Out of Service Erase
    .
  2. Select
    Sanitize all information on hard disk
    , and then select
    ERASE
    .
71.4
Printer's time is incorrect.
Configure the printer time. From the control panel, navigate to
Settings
>
Device
>
Preferences
>
Date and Time
>
Configure
.
75.01
Secure Element detected.
Do either of the following:
  • Use the installed Secure Element.
    The printer erases all existing certificates and may also erase and reformat the storage drive.
  • Turn off the printer, and then remove the Secure Element.
75.02
Secure Element not recognized.
75.03
Error communicating with Secure Element.
Do either of the following:
  • Stop using the Secure Element.
    The printer erases all existing certificates and may also erase and reformat the storage drive.
  • Turn off the printer, remove, and then install the Secure Element.
75.11
Secure Element update failed.
Do either of the following:
  • Try the update again.
  • Cancel the update.
    The printer may erase all existing certificates and storage drive contents.
75.12
Secure Element update incomplete.
Do either of the following:
  • Restart the printer.
    Wait for 10 seconds to complete the update.
  • Cancel the update.
    The printer may erase all existing certificates and storage drive contents.
80.01, 80.09
Maintenance kit nearly low.
Select
Continue
 to clear the message.
80.11, 80.19
Maintenance kit low.
80.21, 80.29
Maintenance kit very low.
80.31
Replace maintenance kit to continue printing.
For more information, see Replacing the fuser.
80.31
Replace maintenance kit, recommended life exceeded.
81.11
1500-sheet tray roller kit low.
Select
Continue
 to clear the message.
81.31
Replace 1500-sheet tray roller kit, recommended life exceeded
.
For more information, contact customer support.
82.00, 82.02, 82.09
Waste toner bottle is nearly full.
For more information, see Replacing the waste toner bottle.
82.3, 82.32, 82.33, 82.39
Replace the waste toner bottle.
83.1y
Transfer module low.
Select
Continue
 to clear the message.
83.3y
Replace transfer module, recommended life exceeded.
For more information, contact customer support.
83.4y
Replace transfer module.
83.20
Staple cartridge low.
Select
Continue
 to clear the message.
83.20
Staple S2 inner low.
83.20
Staple S2 outer low.
83.30
Staple cartridge empty or missing.
Try either of the following:
83.30
Staple cartridge S1 empty or missing.
Try either of the following:
83.30
Inner staple cartridge S2 empty or missing.
Try either of the following:
83.30
Outer staple cartridge S2 empty or missing.
84.01K, 84.03K, 84.09K
Black imaging unit nearly low.
Select
Continue
 to clear the message.
84.11K, 84.13K, 84.19K
Black imaging unit low.
84.21C, 84.03C, 84.09C
Black imaging unit very low.
84.01C, 84.03C, 84.09C
Color imaging kit nearly low.
84.11C, 84.13C, 84.19C
Color imaging kit low.
84.21C, 84.23C, 84.29C
Color imaging kit very low.
84.31, 84.33
Replace black imaging unit, recommended life exceeded.
For more information, see Replacing the black imaging unit.
84.31, 84.33
Replace color imaging kit, recommended life exceeded.
For more information, see Replacing the color imaging kit.
84.41, 84.43, 84.48
Replace black imaging unit to continue printing.
For more information, see Replacing the black imaging unit.
84.41, 84.43, 84.48
Replace color imaging kit to continue printing.
For more information, see Replacing the color imaging kit.
88.00[x], 88.07[x], 88.08[x], 88.09[x]
[Color] toner cartridge is nearly low.
Select
Continue
 to clear the message.
88.10[x], 88.17[x], 88.18[x], 88.19[x]
[Color] toner cartridge is low.
88.20[x], 88.27[x], 88.28[x], 88.29[x]
[Color] toner cartridge is very low.
88.30[x], 88.37[x], 88.38[x]
Replace [color] toner cartridge, <NUM/> estimated pages remaining.
For more information, see Replacing a toner cartridge.
88.30[x], 88.37[x], 88.38[x]
Replace [color] toner cartridge.
88.40[x], 88.47[x], 88.48[x]
Replace [color] toner cartridge, 0 pages remain.
88.40[x], 88.47[x], 88.48[x]
Replace [color] toner cartridge.
200.03, 200.05, 200.12, 200.13, 200.14, 200.15, 200.22, 200.23, 200.24, 200.25, 200.26, 200.32, 200.33, 200.34, 200.35, 200.36, 200.42, 200.43, 200.44, 200.45, 200.46, 200.52, 200.53, 200.54, 200.55, 200.56, 200.91, 201.91, 202.02, 202.03, 202.04, 202.05, 202.12, 202.13, 202.14, 202.15, 202.22, 202.23, 202.24, 202.25, 202.32, 202.33, 202.34, 202.35, 202.42, 202.43, 202.44, 202.45, 202.52, 202.53, 202.54, 202.55, 202.91, 202.93, 202.95, 231.03, 231.05, 231.13, 231.15, 231.23, 231.25, 231.33, 231.35, 231.43, 231.45, 231.53, 231.55, 231.91, 232.03, 232.05, 232.13, 232.15, 232.23, 232.25, 232.33, 232.35, 232.43, 232.45, 232.53, 232.55, 232.93, 232.94, 232.95, 240.05, 240.25, 240.35, 240.45, 240.55, 240.91, 240.95, 241.12, 241.14, 241.15, 241.91
Paper jam in [LOCATION/].
For more information, see Paper jam in door B.
240.06
Paper jam in [LOCATION/].
For more information, see Paper jam in the multipurpose feeder.
241.16, 241.82, 241.83, 241.84, 661.13, 661.84
Paper loading error in [LOCATION/].
  1. Open tray 1.
  2. Remove, and then readjust the paper stack.
  3. If necessary, adjust the paper guides.
  4. Reload tray 1.
  5. Close tray 1.
242.23, 242.25, 242.35, 242.45, 242.55, 242.91
Paper jam in [LOCATION/].
For more information, see Paper jam in the optional 550‑sheet tray.
242.33, 242.43, 243.33, 243.35, 243.36, 243.43, 243.35, 243.45, 243.45, 243.55, 243.91, 244.43, 244.45, 244.91
Paper jam in [LOCATION/].
For more information, see either of the following:
243.43, 243.53, 244.43, 244.45, 244.46, 244.91, 245.53, 245.56, 245.55, 245.91, 602.59, 664.43, 665.53
Paper jam in [LOCATION/].
For more information, see Paper jam in the 1500‑sheet tray.
400.11, 400.13, 400.15, 401.11, 401.13, 401.15, 404.19, 438.11, 438.21, 444.66, 450.21, 450.23, 450.25, 450.98, 450.99, 451.21, 451.23, 451.25, 452.66, 453.21, 453.23, 454.21, 454.23, 454.25, 457.21, 457.23, 457.25, 460.66, 461.66, 464.66, 465.66, 466.66, 467.66, 468.66, 469.66, 472.66, 477.66, 480.66, 483.66, 486.29, 504.11, 504.15, 505.11, 505.15, 514.19, 698.29
Paper jam in [LOCATION/].
400.11, 400.13, 400.15, 401.11, 401.13, 401.15, 404.19, 438.11, 438.21, 442.66, 444.66, 445.66, 450.21, 450.23, 450.25, 451.21, 451.23, 451.25, 451.98, 451.99, 452.66, 453.21, 453.23, 453.25, 454.21, 454.23, 454.25, 457.21, 457.23, 457.25, 459.66, 460.66, 461.66, 462.66, 463.66, 464.66, 465.66, 466.66, 467.66, 468.66, 469.66, 470.66, 472.66, 473.66, 476.66, 477.66, 480.66, 483.66, 486.29, 490.66, 491.21, 491.25, 491.66, 493.21, 494.21, 492.66, 494.66, 495.66, 496.66, 497.66, 504.11, 504.15, 505.11, 505.15, 514.19, 698.29
Paper jam in [LOCATION/].
For more information, see Paper jam in the booklet finisher.
420.11, 420.13, 420.15, 420.99, 421.56, 422.56, 423.56, 424.56, 425.13, 425.15, 425.11, 426.11, 426.15, 428.56A, 428.56B, 431.56, 435.56, 438.11, 439.19, 461.56, 698.19
Paper jam in [LOCATION/].
For more information, see Paper jam in the staple finisher.
438.11, 500.11, 500.13, 500.15, 500.99, 502.11, 502.13, 502.15, 504.11, 504.13, 504.15, 505.13, 506.11, 506.13, 506.15, 507.11, 507.13, 507.15, 508.56, 509.56, 510.56, 511.56, 512.56, 513.56, 514.19, 698.19, 698.29
Paper jam in [LOCATION/].
For more information, see Paper jam in the folding paper transport.
602.29, 662.23
Paper loading error in tray 2.
For more information, see Loading the 550-sheet tray.
602.39, 663.33
Paper loading error in tray 3.
For more information, see either of the following:
602.49, 664.43
Paper loading error in tray 4.
For more information, see Loading the 550-sheet tray.

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