Cannot scan to a computer

Are you unable to scan documents directly to your computer? Follow these troubleshooting steps.

Try one or more of the following:

Perform a copy job. If the job failed, then turn off the printer, wait for about 10 seconds, and then turn on the printer.

Check the printer connectivity.

Print the

Network Setup Page

. From the control panel, navigate to

Settings

Reports

Network

, and then select

Network Setup Page

Check the first section of the page and confirm if the status is connected.

Make sure that the printer and the computer are connected to the same network.

If the problem persists, then contact customer support.