Black Only Mode enabled

Black Only Mode Enabled

Issue description

The Black Only
mode forces printer to print black and white only. The printer won't print in color for internal pages as well such as Print Quality Test Pages.

Solution

Ways to check if Black Only is enabled

Navigate to

Settings

Quality

Print Mode

. Check whether it is set to "Black and White
" then change it to "Color
".

Navigate to

Settings

Device

Maintenance

Configuration Menu

Print Configuration

Black Only Mode

. Check whether it is set to "Black and White
" then change it to "Color
". Make sure this option is unchecked.

Here ae two options for checking if color print option is enabled:

EWS:
Navigate to

Settings

Security

Public

Manage Permissions

Function Access

Color Print

. Make sure this option is selected.

Printer home screen:
Navigate to

Settings

Security

Manage Permissions

Function Access

Color Print

. Make sure this option is selected.

If all options above are set to color but printer won't print in Color, contact Lexmark Support
for further assistance.

LEGACY ID: HO4131