202.x3 paper jam

202.x3 paper jam

Troubleshooting a `202.x3? Paper Jam Issue

Issue description

A
202.03 Paper Jam
error message appears on the printer control panel display. The error indicates one or more sheets of paper are jammed on the printer
standard output bin
, in the
Fuser area
, or
before entering the Fuser
.
Paper Jam Locations
The paper jam can be in either one of the two locations below:
(A)
Standard Output Bin Jam (MFP)
(B)
Fuser Area Jam
(MFP)
(C)
Paper jam before Fuser
(MFP)
(A)
Standard Output Bin Jam
(SFP)
(B)
Fuser Area Jam
(SFP)
(C)
Paper jam before Fuser
(SFP)

Solution

  1. Make sure that any previous jams have been completely removed.
  2. Make sure that the affected input tray (could be any input source) is loaded properly.
  3. Verify that the
    paper size
    ,
    type
    , and
    weight
    are within specification for the input source.
    Light-weight paper
    can jam more easily in the fuser. If running light media with heavy coverage, set to light paper mode.
  4. If the paper in the printer shows signs of excessive
    wrinkle
    ,
    crease
    , or
    dampness
    , or if the sheets are
    bent
    or
    wavy
    , or have
    ream glue
    or
    curl
    , there is probably too much moisture in the paper. Replace the paper in the printer with new paper from an unopened ream.
If the issue persists, search for more information related to this issue or contact support for further assistance.
LEGACY ID:
SO8841