Update Error - Invalid Version message during firmware update
Version error message appears during the firmware update process
Issue description
An
Update Error - Invalid Version
error message appears when updating the printer firmware with a VCC+FLS file.The issue occurs when the customer has the
Public Permissions
> Import/Export
settings set to disabled.
Solution
A firmware bug prevents printers from updating due to the VCC+FLS special firmware file.
To resolve this issue, update the printer firmware version when update is available.
- As of this writing, the fix for the latest firmware version is still unavailable.
- In the meantime, enable theImport/Exportsettings underPublic Permissionsand redeploy the current firmware downloaded.
- Go to the Drivers & downloads for a list of the latest firmware versions.
- Refer to Firmware Update Instructions for a guide on how to update the firmware.