Update Error - Invalid Version message during firmware update
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Update Error - Invalid Version message during firmware update

Version error message appears during the firmware update process

Issue description

An
Update Error - Invalid Version
error message appears when updating the printer firmware with a VCC+FLS file.
The issue occurs when the customer has the
Public Permissions
>
Import/Export
settings set to disabled.

Solution

A firmware bug prevents printers from updating due to the VCC+FLS special firmware file.
To resolve this issue, update the printer firmware version when update is available.
  • As of this writing, the fix for the latest firmware version is still unavailable.
  • In the meantime, enable the
    Import/Export
    settings under
    Public Permissions
    and redeploy the current firmware downloaded.