Image Capture application (ICA) bypasses custom driver and scans via AirScan

Image Capture Application (ICA) Bypasses Custom ICA Driver and Scans Via AirScan

Issue description

When performing a Network Scan
on any of the printer models stated above with your mac OS 10.12
(Sierra
), only an AirScan
user interface (generic UI) will appear and the Lexmark features will be missing.

Since these multifunction printers support AirScan, the Mac OS will bypass the
custom ICA Scan Driver
and the scan will happen via AirScan.

Click the link below to see sample image.

Scan UI from Mac OS X 10.11 (El Capitan)

Scan UI from mac OS 10.12 (Sierra)

Solution

Scanning using the customer ICA driver is still possible via USB path
. You may opt to connect the multifunction printer to the computer via USB cable
and perform the scan.

If the issue persists, search for more information related to this issue or contact support for further assistance.

LEGACY ID: SO8204