Poor fuse grade when using plain, light, and smooth media settings
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Poor fuse grade when using plain, light, and smooth media settings

Poor Fuse Grade Issue when Using Plain/Light/Smooth Media Settings

Issue description

A "
poor fuse grade
" print quality defect occurs when the following paper settings are used to resolve a paper jam issue:
  • Type: Plain
  • Weight: Light
  • Texture: Smooth
A sample image is shown below. The issue is more prevalent when the printer is within a
cold
and
ambient
environment.

Solution

To resolve this issue, ensure that the appropriate paper settings for each tray are set to comply with the media being used.
Step
Action
1
Tap
Settings
 on the control panel, then go to
Paper
 >
Tray Configuration
.
2
Select the appropriate paper type currently loaded on the tray and tap
Save
.
3
Should the issue persist, tap
Settings
>
Paper
>
Media Configuration
 >
Media Types
.
4
Adjust the media texture setting to
Rough
 and the paper bail setting to
Heavy
. This setting also slightly increases the fusing temperature.
For example,
Plain
- Texture (
Rough
) and Weight (
Heavy
)
5
Click
Submit
 and perform a test print.
If the issue persists, search for more information related to this issue or contact support for further assistance.
LEGACY ID:
SO8529

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