Issue description

Index

Connected through USB cable
Connected through wired (Ethernet) network
Connected through a wireless network

Connected through USB cable

Turn
off
the printer and turn it
on
again after a minute. Make sure that the printer is on the
Ready
state. Otherwise,
capture the error message
and restart the printer again.
Print the
Menu Settings Page
to determine if the printer hardware is working.
Press
Menu
or
Settings
>
Reports
>
Menu Settings Page
.
If the printer does not print, capture the error message and
search for the error message
in the Lexmark Support Site.
Check the actual connection between your computer and the printer.
Make sure that a known working printer USB type A and B cable the connector is used.
Make sure that the USB Type B cable connector is connected to the USB port at the back of the printer properly and directly.
It is a common mistake to plug the USB Type B cable to the Ethernet port. Make sure that the cable is
connected to the
USB port
and
not the Ethernet port
.
Ensure that the
USB Type A cable connector
is directly and
properly connected to the computer
.
It is
NOT Recommended
to use any peripheral between printer and computer such
USB hub
,
switch
,
splitter
. You can also use a different USB port in your computer to ensure good connection.
Verify if the computer detects the USB printer.
For Windows OS user:
Go to the Computer's Device Manager to determine if the printer is detected by the Windows computer, and capture the USB port number.
On Windows computer, go to
Control Panel
and click
System
then select
Device Manager
.
Under Device Manager, click View, then click Show hidden devices.
Look for Printers and click the right arrow sign to expand.
Check and make sure that the printer is on the list. If the printer is not detected, try a different USB cable or another USB port on your computer.
Right-click the printer and click Properties.
Go to the Details tab. Click the dropdown and select the Device Instance Path.
Take note of the USB port number at the end of the value.
Go to
Control Panel
and click
Devices and Printers
.
Right click the printer, then click
Printer Properties
. Select the
Ports
tab.
Put a checkmark in the USB port number that matches the printer in the device manager.
Click
Apply
, then OK to save the changes.
For Mac OS user:
Click the Apple menu, and the click
System Preferences
.
Depending on your operating system version, click
Print & Fax, Print & Scan
, or
Printers & Scanners
.
Check if the name of your printer displays in the Printers list.
If your printer is on the list, remove and re-add the printer to confirm communication and to make sure that correct driver is used. Click the name of the printer, then click the minus sign (
-
). Once printer is removed, click the plus sign, click
Add Printer or Scanner
, click the name of your printer, and proceed to the succeeding steps.
If your printer is not on the list, click the plus sign (
+
), click Add
Printer or Scanner
, click the name of your printer, and proceed to the next step.
If your printer is not found in the Add Printer or Scanner window,
make sure that printer is turned On
and the
physical cable is properly connected
, try to add the printer again and proceed to the succeeding steps.
Clear print jobs stuck on the queue.
Check the print driver
Ports
settings.
For Windows OS user only:
Go to
Control Panel
and click
Devices and Printers
.
Right click the printer, then click
Printer Properties
. Select the
Ports
tab.
Make sure that the correct printer USB port number is selected based on the
Device Manager
. If the port number is not selected, change it to match and apply the settings.
Ensure that the print object is
online
from the computer.
For Windows OS user only:
Go to
Control Panel
and click
Devices and Printers
.
Right click the printer, click
See what’s printing
, then click
Printer
.
Disable
Pause Printing
and
Use Printer Offline
.
Remove and add the printer to the computer.
For Windows OS user:
Go to
Control Panel
and click
Devices and Printers
.
Right click the printer, click
Remove device
.
Select any printer object and click
Print server properties
.
Click the
Drivers
tab, select the driver in the list, then click
Remove
and click
OK
to complete.
Re-add the printer by clicking the
Add a printer
to set up the printer. See this article for more information.
For Mac OS user:
Click the Apple menu, and the click
System Preferences
.
Depending on your operating system version, click
Print & Fax
,
Print & Scan
, or
Printers & Scanners
.
Right click anywhere inside the Printers window, click Reset printing system, then click Reset. Enter the
Administrator name and password
, click
OK
to complete.
Re-add the printer by clicking the plus sign to set up the printer. See this article for more information.
Print a test page and check if any error still appears.

Connected through wired (Ethernet) network

Turn
off
the printer and turn it
on
again after a minute. Make sure that the printer is on the
Ready
state, otherwise
capture the error message
and restart the printer once more.
Check the actual connection of the printer. Make sure that the printer is on the same network with the computer.
Make sure that you are using a
known working Ethernet cable
.
Make sure that the Ethernet cable is connected at the back of the printer to the
network router
,
switch
, or
other network source
to which the computer is also connected.
Make sure that the Network Interface Card (
NIC
)
LED
light is lit up at the back of the printer. if the LED light is not lit, re-seat the network cable from printer and network source, use a different network port from the network source, or replace the Ethernet cable.
Print the
Network Setup Page
to review network connection settings.
Press
Menu
or
Settings
>
Reports
>
Network Setup Page
.
If the printer does not print, capture the error message and
search for the error message
in the Lexmark Support Site.
Make sure that the
Status
is
Connected
.
Under
TCP/IP
section, Capture the
IP address
,
Netmask
,
Gateway, and
Address Source
.
Make sure that the
Enable DHCP
,
Enable BootP
,
Enable RARP
, and
Enable AutoIP
are set to
On
if the printer gets its IP address from these servers.
Set the printer network settings properly.
Make sure that the Active NIC or Adapter is set to either
Auto
or
Standard Network
. Press
Menu
or
Settings
>
Network/Ports
>
Network Overview
> select
Active NIC
or
Active Adapter
> select either
Auto
or
Standard Network
.
Turn on
DHCP
,
BootP
,
RARP, and
AutoIP
. Press
Menu
or
Settings
, press
Network/Ports
> select
Ethernet
or
TCP/IP
.
Check the printer and computer communication.
Open any internet browser (Chrome, Safari, Internet Explorer, Firefox, etc.) from your computer. On the address bar, type the printer IP address and the
Embedded Web Server
(
EWS
) appears.
From
Windows OS computer
, open
Command Prompt
. Type “
ping
” followed by the printer IP address, and press Enter. If successful, reply from printer displays.
From
Mac or Linux OS computer
, open
Terminal
. Type “
ping
” followed by the printer IP address, and press Enter. If successful, reply from printer displays.
Consider checking the computer firewall and other security software as this sometimes blocks communication. Consult IT or a system administrator for advanced troubleshooting steps.
Clear print jobs stuck on the queue and print a test page.
Check the print driver
Ports
settings.
For Windows OS user only:
Go to
Control Panel
and click
Devices and Printers
.
Right click the printer, then click
Printer Properties
and select the
Ports
tab.
Select the port that has a check mark. Click
Configure Port
.
Make sure that the Printer or IP Address is the correct printer IP address
. Otherwise, change it to match and apply the settings.
Make sure that the print object is online from the computer.
For Windows OS user only:
Go to
Control Panel
and click
Devices and Printers
.
Right click the printer, click
See what’s printing
, then click
Printer
.
Disable
Pause Printing
and
Use Printer Offline
.
Remove and add the printer to the computer.
For Windows OS user:
On your Windows computer, go to
Control Panel
and click
Devices and Printers
.
Right click the printer, click
Remove
device.
Select any printer object and click
Print server properties
.
Click the
Drivers
tab, select the driver in the list, then click Remove and click
OK
to complete.
Re-add the printer by clicking the Add a printer to set up the printer. See this article for more information.
For Mac OS user:
Click the Apple menu, and the click
System Preferences
.
Depending on your operating system version, click
Print & Fax
,
Print & Scan
, or
Printers & Scanners.
Right click anywhere inside the Printers window, click Reset printing system, then click Reset. Enter the Administrator name and password, click
OK
to complete.
Re-add the printer by clicking the plus sign to set up the printer. See this article for more information.
Print a test page and check if any error still appears

Connected through wireless network

Turn
off
the printer and turn it
on
again after a minute. Make sure that the printer is on the
Ready
state, otherwise
capture the error message
and restart the printer once more.
Disconnect the Ethernet cable from the printer. Make sure the MarkNet™ wireless network card is installed in the printer.
Depending on the type of printer, make sure that the wireless card is compatible and properly inserted at the back, side, or front of the device.
Set the printer network settings properly.
Make sure that the Active NIC or Adapter is either set to
Auto
,
Network1
, or
Wireless
. Press
Menu
or
Settings
>
Network/Ports
>
Network Overview
> select
Active NIC
or
Active Adapter
> select
Auto
,
Network1
, or
Wireless
.
Turn on the
DHCP
,
BootP
,
RARP, and
AutoIP
. Press
Menu
or
Settings
, press
Network/Ports
, select
Wireless or TCP/IP
.
Connect the printer to the network where the computer is also connected.
Make sure that your
access point
(
wireless router
) is turned on and is working properly.
Connect the printer to the network using
Wireless Setup Wizard
, then go to
Menu
>
Network/Ports
>
Network 1
>
Network 1 Setup
>
Wireless
>
Wireless Connection Setup
. Select Wi-Fi network, and then type the network password.
Connect the printer using the Setup on Printer Panel, go to
Settings
>
Network/Ports
>
Wireless
>
Setup On
Printer Panel. Select Wi-Fi network, and then type the network password.
Connect the printer using
Lexmark Mobile Assistant
.
Print the
Network Setup Page
to review network connection settings.
Press
Menu
or
Settings
>
Reports
>
Network Setup Page
.
If the printer does not print, capture the error message and
search for the error message
in the Lexmark Support Site.
Make sure that the Status is
Connected
.
Under
TCP/IP
section, Capture the
IP address
,
Netmask
,
Gateway
,
Address Source
.
Ensure that
Enable DHCP
,
Enable BootP
,
Enable RARP
, and
Enable AutoIP
are set to
On
if the printer gets its IP address from these servers.
Check the printer and computer communication.
Open any internet browser (Chrome, Safari, Internet Explorer, Firefox, etc.) from your computer. On the address bar, type the printer IP address and the
Embedded Web Server
(
EWS
) appears.
From
Windows OS computer
, open
Command Prompt
. Type “ping” followed by the printer IP address, and press Enter. If successful, reply from printer displays.
From
Mac or Linux OS computer
, open
Terminal
. Type “ping” followed by the printer IP address, and press Enter. If successful, reply from printer displays.
Consider checking the computer firewall and other security software as this sometimes blocks communication. Consult IT or a system administrator for advanced troubleshooting steps.
Clear print jobs stuck on the queue and print a test page.
Check the print driver
Ports
settings.
For Windows OS user only:
On your Windows computer, go to Control Panel and click Devices and Printers.
Right click the printer, then click Printer Properties. Select the Ports tab.
Select the port that has a check mark and click
Configure Port
.
Make sure that Printer or IP Address is the correct printer IP address. Otherwise, change it to match and apply the settings.
Make sure that print object is online from the computer.
For Windows OS user only:
Go to
Control Panel
and click
Devices and Printers
.
Right click the printer, click
See what’s printing
then click
Printer
.
Disable
Pause Printing
and
Use Printer Offline
.
Remove and add the printer to the computer.
For Windows OS user:
Go to
Control Panel
and click
Devices and Printers
.
Right click the printer, click
Remove device
.
Select any printer object and click
Print server properties
.
Click the
Drivers
tab, select the driver in the list, then click
Remove
and click
OK
to complete.
Re-add the printer by clicking the
Add a printer
to set up the printer. See this article for more information.
For Mac OS user:
Click the Apple menu, and the click
System Preferences
.
Depending on your operating system version, click
Print & Fax
,
Print & Scan
, or
Printers & Scanners
.
Right click anywhere inside the Printers window, click Reset printing system, then click
Reset
. Enter the Administrator name and password, click
OK
to complete.
Re-add the printer by clicking the plus sign to set up the printer. See this article for more information.
Print a test page and check if any error still appears.