Cannot open Embedded Web Server
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Cannot open Embedded Web Server

Are you unable to access the Embedded Web Server for your printer? Check the IP address or the network connection to solve the issue.
  1. Perform the following tests:
    1. Check if the printer is on.
    2. Access the printer Embedded Web Server (EWS).
    Can you open the EWS?
    • Yes
      :
      The problem is solved.
    • No
      :
      Go to the next step.
  2. Perform the following tests:
    1. Make sure that the printer IP address is correct.
      • View the IP address on the home screen.
      • An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
    2. Access the EWS.
    Can you open the EWS?
    • Yes
      :
      The problem is solved.
    • No
      :
      Go to the next step.
  3. Perform the following tests:
    1. Make sure that you installed a supported browser:
      • Internet Explorer version 11 or later
      • Microsoft Edge
      • Safari version 6 or later
      • Google Chrome™ version 32 or later
      • Mozilla Firefox version 24 or later
    2. Access the EWS.
    Can you open the EWS?
    • Yes
      :
      The problem is solved.
    • No
      :
      Go to the next step.
  4. Perform the following tests:
    1. Check if the network connection is working.
      If the connection is not working, then contact your administrator.
    2. Access the EWS.
    Can you open the EWS?
    • Yes
      :
      The problem is solved.
    • No
      :
      Go to the next step.
  5. Perform the following tests:
    1. Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the print server.
    2. Access the EWS.
    Can you open the EWS?
    • Yes
      :
      The problem is solved.
    • No
      :
      Go to the next step.
  6. Perform the following tests:
    1. Check if the web proxy servers are disabled.
      If the servers are disabled, then contact your administrator.
    2. Access the EWS.
    Can you open the EWS?

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