Replace cartridge, printer region mismatch
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Replace cartridge, printer region mismatch

Installing a cartridge with the correct region can resolve the 42 error message that appears on your printer display.
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge.
  • The first number in the message after 42 indicates the region of the printer.
  • The second number in the message after 42 indicates the region of the cartridge.
Region
Region code
Worldwide or Undefined region
0
North America (United States, Canada), Australia, New Zealand
1
European Union, Iceland, Liechtenstein, Norway, Switzerland, and United Kingdom
2
Asia Pacific
3
Latin America, Mexico, and Puerto Rico
4
Rest of Europe, Middle East, Africa
5
Invalid region
9
  • To find the printer and toner cartridge region codes, print the Print Quality Test Pages. From the control panel, navigate to
    Settings
    Troubleshooting
    Print Quality Test Pages
    .

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