Auto‑configuration and ask printer settings will not work over USB connection
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Auto‑configuration and ask printer settings will not work over USB connection

Automatically printer configuration and Ask Printer will not work over USB (Universal Serial Bus) connectivity in Windows 11 OS (Operating Systems) only.

Issue description

Auto-configuration or Ask printer is not fetching installable options from the printer over USB (Universal Serial Bus) connectivity. Also, the printer model name is displayed as “Universal Color Laser” for
UPD
 &
Color Generational driver
 and “Universal Mono Laser” for
Mono Generational drivers
.
This problem is only detected for printers that have the
latest generation of Firmware
, operating on
Windows 11
.
To view image click here.
Note:
 Installation (also Plug and Play installation) and printing are successful over USB port.

Solution

You can either use any of the following steps below to resolve the issue:
  • Disabling the IPP over USB setting in the printer.
  • Manually select the required installable options from the printer properties windows (i.e., Configuration Tab).
LEGACY ID:
SO9071

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