It is hard to determine whether the print quality issue is related to the printer or scanner.

The print quality test pages in the printer are not very useful for detecting/judging scanner quality issues.

The copy function may remove colors or lighten them up due to copy settings like background removal and content type.

To start with the troubleshooting, print off and copy/scan the set of copy quality test pages.

This duplex page was generated to help determine if the ADF or flatbed scanner is functioning properly to avoid any type of service.

Some copy issues can be fixed by cleaning the glass on the ADF or flatbed scanner as well as changing the copy settings to improve the output.