Printer error codes
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Printer error codes

The following table helps you understand and resolve the error codes that you see on your printer display.
Error codes
Error message
Solution
8.01
Close front door A.
Keep all doors closed unless performing maintenance.
9.00
Printer had to restart. Last job may be incomplete.
Touch
Continue
 to clear the message and continue printing.
11.12, 11.22
Load [source] with [type] [size] [orientation].
Load the indicated tray with paper. For more information, see Loading trays.
11.91
Load multipurpose feeder with [type] [size].
Open the multipurpose feeder, and then load paper. For more information, see Loading the multipurpose feeder.
11.92
Load multipurpose feeder with [type] [size] [orientation].
Open the multipurpose feeder, and then load paper. For more information, see Loading the multipurpose feeder.
12.11, 12.21
Change [source] to [type] [size].
Remove paper from the indicated tray, and then load the correct paper type and size. For more information, see Loading trays.
12.12, 12.22
Change [source] to [type] [size] [orientation].
Remove paper from the indicated tray, and then load the correct paper type and size. For more information, see Loading trays.
12.91
Change multipurpose feeder to [type] [size].
Remove paper, and then load the correct paper type and size. For more information, see Loading the multipurpose feeder.
12.92
Change multipurpose feeder to [type] [size] [orientation].
Remove paper, and then load the correct paper type and size. For more information, see Loading the multipurpose feeder.
29.08
Remove packaging, imaging unit.
  1. Open door A.
  2. Remove the imaging unit.
  3. Remove the toner cartridge from the imaging unit.
  4. Remove the packing material.
  5. Insert the toner cartridge into the imaging unit until it
    clicks
     into place.
  6. Insert the imaging unit, and then close the door.
31.40z
Reinstall missing or unresponsive black cartridge.
  1. Open door A.
  2. Remove the imaging unit.
  3. Remove the cartridge from the imaging unit.
    Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
    Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  4. Insert the cartridge into the imaging unit.
  5. Insert the imaging unit.
  6. Close the door.
31.60z
Reinstall missing or unresponsive black imaging unit.
  1. Open door A.
  2. Remove the imaging unit.
  3. Insert the imaging unit.
  4. Close the door.
32.40z
Replace unsupported black cartridge.
32.60z
Replace unsupported black imaging unit.
33.40
Non-Lexmark black cartridge, see User's Guide.
33.60
Non-Lexmark black imaging unit, see User's Guide.
37.3
Insufficient memory, some held jobs were deleted.
Touch
Continue
 to clear the message and continue printing.
38.1
Memory full.
Try one or more of the following:
  • Touch
    Cancel job
     to clear the message.
  • Print the document in several parts, or send it to another printer.
  • Install more printer memory.
39.1
Complex page, some data may not have printed.
Try one or more of the following:
  • Touch
    Continue
     to clear the message and continue printing.
  • Cancel the current print job.
  • Install more printer memory.
  • Reduce the complexity and size of the print job before sending it to print again.
    • Reduce the number of pages in the print job.
    • Reduce the number and size of any downloaded fonts.
    • Delete any unnecessary fonts or macros from the print job.
    • Reduce the number of graphics in the print job.
42.xyK
Replace black cartridge, printer region mismatch.
43.40z
Replace defective black cartridge.
43.40y
Black cartridge problem.
  1. Open door A.
  2. Remove the imaging unit.
  3. Remove the cartridge from the imaging unit.
    Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
    Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  4. Insert the cartridge into the imaging unit.
  5. Insert the imaging unit.
  6. Close the door.
If the problem persists, then replace the cartridge.
55.1
Error reading USB drive. Remove USB.
Remove the flash drive to continue.
55.2
Error reading USB hub. Remove hub.
Remove the USB hub to continue.
61
Defective disk.
Replace the defective storage drive.
62
Disk full.
Try one or more of the following:
  • Touch
    Continue
     to clear the message.
  • Delete fonts, macros, and other data stored in the intelligent storage drive.
  • Install an intelligent storage drive.
63
Format the disk.
Formatting now wipes all information from the storage drive.
To format the disk, do the following:
  1. From the home screen, touch
    Settings
    >
    Device
    >
    Maintenance
    >
    Out of Service Erase
    .
  2. Touch
    Erase Intelligent Storage Drive
    , and then touch
    ERASE
    .
71.01
Fax Station Name not set up. Contact system administrator.
71.02
Fax Station Number not set up. Contact system administrator.
71.03
No analog phone line connected to modem, fax is disabled.
Check the connection and the line for a signal. For more information, see Setting up fax using a standard telephone line.
71.06
Unable to connect to HTTPS Fax Server.
Connection to HTTPS Fax Server is disconnected. Check the Internet connection of the printer.
71.12
Memory full, cannot print faxes.
Touch
Print All
 to print as many of the faxes as have been saved.
71.13
Memory full. Cannot send faxes.
Try one or more of the following:
  • Continue and try sending the fax again.
  • Scan the original document one page at a time, dial the fax number, and then scan the document.
72.01
E-mail SMTP server not set up. Contact system administrator.
Try either of the following:
84.00, 84.01, 84.02, 84.09
Imaging unit nearly low.
Touch
Continue
 to clear the message.
84.11, 84.12, 84.13, 84.19
Imaging unit low.
84.21, 84.22, 84.23, 84.29
Imaging unit very low.
84.31, 84.32, 84.33
Replace imaging unit, recommended life exceeded.
84.41, 84.42, 84.43
Replace imaging unit to continue printing.
88.00, 88.09
Cartridge nearly low.
Touch
Continue
 to clear the message.
88.10, 88.19
Cartridge low.
88.20, 88.29
Cartridge very low.
88.40, 88.48
Replace cartridge, 0 pages remain.
200.02, 200.05a, 200.05b, 200.05c, 200.05f, 200.05e, 200.12, 200.13, 200.15, 200.22, 200.23, 200.25, 200.91, 202.03, 202.13, 202.23, 202.93, 232.x5, 600.01, 600.02, 600.04, 600.05, 600.07, 600.07A, 600.07B, 600.07C, 600.08A, 600.08B, 600.08C, 600.08D, 600.09, 600.10, 600.11, 600.95, 611.02, 611.32, 611.33, 611.34, 611.35, 611.36, 611.37, 611.38, 621.01
Paper jam, [jam header]. [xxx.yy]
200.04, 200.14, 200.24, 202.05, 202.15, 202.25, 202.91
Paper jam, [jam header]. [xxx.yy]
200.06, 200.06e
Paper jam, [jam header]. [xxx.yy]
232.x3
Paper jam, [jam header]. [xxx.yy]
242.26, 242.80, 242.81, 242.82, 242.83, 242.84, 242.85, 242.86, 600.06, 602.29, 662.23, 662.8x
Paper loading error, [jam header]. [xxx.yy]
280.11, 280.13, 280.15, 680.20
Scanner jam. [xxx.yy]

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