Printer error codes
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Printer error codes

The following table helps you understand and resolve the error codes that you see on your printer display.
Error codes
Error message
Solution
2.01
Supply needed.
Touch
Cancel Job
 and order the needed supply. For more information, see the "Ordering parts and supplies" section.
3.01
The standard output bin is full.
Remove paper from the bin, and then touch
Continue
.
3.21, 3.22, 3.23, 3.24
Remove paper behind tray [x].
  1. Remove the indicated tray.
  2. Remove any jammed paper in the area.
  3. Insert the tray.
7.13, 7.23, 7.33,7.43, 7.53
Insert tray [x].
Try either of the following:
  • Insert the indicated tray.
  • Cancel the current print job.
8.01
Close the front door.
Keep the front door closed unless performing maintenance.
8.02, 8.03, 8.04, 8.05
Close door [x].
Keep the indicated door closed unless performing maintenance.
8.06
Attach tray 5.
Slide the tray to the left, and then slide it back into place.
8.07
Close paper transport cover F.
Keep the paper transport cover F closed unless performing maintenance.
8.08
Close the staple finisher front door.
Keep the finisher front door closed unless performing maintenance.
8.09
Close staple, hole punch finisher top cover.
Keep the finisher top cover closed unless performing maintenance.
9.00
Printer had to restart. Last job may be incomplete.
Touch
Continue
 to clear the message and continue printing.
11.11, 11.21, 11.31, 11.41, 11.51
Load [source] with [type] [size].
Load the indicated tray with paper. For more information, see the "Loading paper and specialty media" section.
11.12, 11.22, 11.32, 11.42, 11.52
Load [source] with [type] [size] [orientation].
11.81, 11.91
Load multipurpose feeder with [type] [size].
Load the multipurpose feeder with paper. For more information, see Loading the multipurpose feeder .
11.82, 11.92
Load multipurpose feeder with [type] [size] [orientation].
12.11, 12.21, 12.31, 12.41, 12.51
Change [source] to [type] [size].
Pull out the indicated tray, remove paper, and then load the correct paper type and size. For more information, see the "Loading paper and specialty media" section.
12.12, 12.22, 12.32, 12.42, 12.52
Change [source] to [type] [size] [orientation].
12.91
Change multipurpose feeder to [type] [size].
Remove paper, and then load the correct paper type and size. For more information, see Loading the multipurpose feeder .
12.92
Change multipurpose feeder to [type] [size] [orientation].
31.00
Insert hole punch box.
  1. Open the paper transport cover F.
  2. Remove the hole punch box.
  3. Insert the hole punch box.
31.35
Reinstall missing or unresponsive waste toner bottle.
  1. Open the front door.
  2. Unlock, and then remove the waste toner bottle.
    To avoid spilling the toner, place the bottle in an upright position.
  3. Insert the waste toner bottle, and then lock it in place.
  4. Close the front door.
31.40, 31.41, 31.42, 31.43
Reinstall missing or unresponsive [color] cartridge.
  1. Open the front door.
  2. Remove the cartridge.
  3. Insert the cartridge.
  4. Close the front door.
31.60, 31.61, 31.62, 31.63
Reinstall missing or unresponsive [color] photoconductor.
  1. Open the front door.
  2. Unlock, and then remove the waste toner bottle.
    To avoid spilling the toner, place the bottle in an upright position.
  3. Unlock, and then remove the photoconductor unit.
  4. Insert the photoconductor unit, and then lock it in place.
  5. Insert the waste toner bottle, and then lock it in place.
  6. Close the front door.
32.40, 31.41, 31.42, 31.43
Replace unsupported [color] cartridge.
32.60, 32.61, 32.62, 32.63
Replace unsupported [color] photoconductor.
34.00
Paper too short.
Set the paper size setting to match the paper loaded in the tray. From the home screen, touch
Settings
>
Paper
>
Tray
>
Configuration
>
Paper Size/Type
.
34.10, 34.20, 34.30, 34.40, 34.50
Check [source], adjust guides and orientation.
Pull out the indicated tray, and then make sure that the paper is loaded correctly. For more information, see the "Loading paper and specialty media" section.
34.90
Check multipurpose feeder, adjust guides and orientation.
Make sure that the paper is loaded correctly. For more information, see Loading the multipurpose feeder.
37.10
Insufficient memory to collate job.
Try either of the following:
  • Touch
    Continue
     to print the part of the job that is stored and to begin collating the rest of the print job.
  • Cancel the current print job.
37.30
Insufficient memory, some held jobs were deleted.
Touch
Continue
 to clear the message and continue printing.
38.10
Memory full.
Try one or more of the following:
  • Touch
    Continue
     to clear the message and continue printing.
  • Cancel the current print job.
  • Install more printer memory.
  • Reduce the number of pages in the print job.
39.10
Complex page, some data may not have printed.
Try one or more of the following:
  • Touch
    Continue
     to clear the message and continue printing.
  • Cancel the current print job.
  • Install more printer memory.
  • Reduce the complexity and size of the print job before sending it to print again.
  • Reduce the number of pages in the print job.
  • Reduce the number and size of any downloaded fonts.
  • Delete any unnecessary fonts or macros from the print job.
  • Reduce the number of graphics in the print job.
51
Defective flash detected.
Try one or more of the following:
  • Replace the flash card.
  • Touch
    Continue
     to clear the message and continue printing.
  • Cancel the current print job.
52
Not enough free space in flash memory for resources.
Try one or more of the following:
  • Touch
    Continue
     to clear the message and continue printing.
  • Delete fonts, macros, and other data stored in the flash memory.
  • Install a hard disk. For more information, see Installing a printer hard disk .
    Downloaded fonts and macros that are not previously stored in the flash memory are deleted.
55.1
Error reading USB drive. Remove USB
Remove the flash drive to continue.
55.2
Error reading USB hub. Remove hub.
Remove the USB hub to continue.
55.3
Unplug and change mode.
61
Remove defective disk.
Replace the defective storage drive.
62
Disk full.
Try one or more of the following:
  • Touch
    Continue
     to clear the message and continue printing.
  • Delete fonts, macros, and other data stored in the hard disk.
  • Install a hard disk. For more information, see Installing a printer hard disk .
63
Format the disk.
Formatting now wipes all information from the storage drive.
To format the storage drive, do the following:
  1. From the home screen, touch
    Settings
    >
    Device
    >
    Maintenance
    >
    Out of Service Erase
    .
  2. Touch
    Sanitize all information on hard disk
    , and then touch
    ERASE
    .
71.01
Fax Station Name not set up. Contact system administrator.
71.02
Fax Station Number not set up. Contact system administrator.
71.03
No analog phone line connected to modem, fax is disabled.
Check the connection and the line for a signal. For more information, see Setting up the fax function using analog fax .
71.06
Unable to connect to HTTPS Fax Server.
Connection to HTTPS Fax Server is disconnected. Check the Internet connection of the printer.
71.07
Printer is not registered to HTTPS Fax Server.
Make sure that the printer is added to the device list in the HTTPS Fax Server portal. Contact the system administrator.
71.11
Fax partition.
The fax partition is not working. Contact the system administrator.
71.12
Memory full, cannot print faxes.
Touch
Print All
 to print as many of the faxes as have been saved.
71.13
Memory full. Cannot send faxes.
Try either of the following:
  • Continue and try sending the fax again.
  • Scan the original document one page at a time, dial the fax number, and then fax the document.
71.40
Printer's time is incorrect.
Configure the printer time. From the home screen, touch
Settings
>
Device
>
Preferences
>
Date and Time
>
Configure
.
72.01
E-mail SMTP server not set up. Contact system administrator.
Try either of the following:
72.02
Web Link server not set up. Contact system administrator.
Contact your system administrator.
72.04
Fax server To Format not set up. Contact system administrator.
Try either of the following:
  • From the home screen, touch
    Settings
    >
    Fax
    >
    Fax Server Setup
    >
    General Fax Settings
    .
    Configure the To Format setting.
  • Contact your system administrator.
80.21
Maintenance Kit near end of life
Touch
Continue
 to clear the message.
80.31
Replace maintenance kit.
81.31
Replace roller kit, recommended life exceeded.
82.22
Waste toner bottle nearly full.
Touch
Continue
 to clear the message.
82.42
Replace waste toner bottle.
83.20
Staples low or missing.
Try either of the following:
  • Remove, and then insert the staple cartridge.
  • Replace the staple cartridge. For more information, see the "Replacing the staple cartridge" section.
83.30
Staples empty or misfed.
84.01
[Color] photoconductor unit nearly low.
Touch
Continue
 to clear the message.
84.11
[Color] photoconductor unit low.
84.21
[Color] photoconductor unit very low.
84.31
Replace [color] photoconductor unit, recommended life exceeded.
86.23
Scanner maintenance required soon.
Touch
Continue
 to clear the message.
86.33
Replace ADF kit, recommended life exceeded.
87.20
Hole punch box nearly full.
Touch
Continue
 to clear the message.
87.30
Empty the hole punch box.
  1. Open the paper transport cover F.
  2. Remove the hole punch box, and then empty it.
  3. Insert the hole punch box.
  4. Close the cover.
88.00[x]
[Color] cartridge nearly low.
Touch
Continue
 to clear the message.
88.10[x]
[Color] cartridge low.
88.20[x]
[Color] cartridge very low.
88.30[x], 88.40[x]
Replace [color] cartridge.
200.03, 240.06
Paper jam [jam header].
200.16[x], 241.16a
Paper jam [jam header].
200.26[x], 200.36[x], 200.46[x], 200.56a, 202.95[x], 242.26, 242.33, 242.43, 243.33, 243.36, 243,43, 244,43, 244,46
Paper jam [jam header].
200.56a, 245.53[x], 245,56
Paper jam [jam header].
200.95, 201.96, 202.93, 202.94, 221.93, 221.95, 232.93, 240.25, 240.35, 240.55
Paper jam [jam header].
280.06
Please reload originals in ADF and restart job.
Try one or more of the following:
  • Remove, and then load the document back into the ADF.
  • Scan the document from the scanner glass.
  • Finish the job without scanning the remaining the pages.
  • Cancel the job.
280.11, 280.13, 280.15, 280.91, 280.93, 280.95, 281.11, 281.15, 281.16, 281.91, 281.95, 281.96, 282.11, 282.13, 282.15, 282.91, 282.93, 282.95, 283.11, 283.13, 283.15, 283.91, 283.93, 283.95, 284.11, 284.13, 284.15, 284.91, 284.93, 284.95, 288.10, 288.90, 295.01, 680.10
Scanner jam.
280.13Q, 280.15Q, 295.01Q, 680.20Q
Replace jammed originals.
Try one or more of the following:
  • Remove, and then load the document back into the ADF.
  • Scan the document from the scanner glass.
  • Finish the job without scanning the remaining the pages.
  • Cancel the job.
280.13K, 280.15K, 680.20K, 680.40K, 295.01K,
Reload originals and restart.
Try either of the following:
  • Remove, and then load the document back into the ADF or scanner glass.
  • Cancel the job.
420.11a, 420.13a, 420.15a, 420.15b, 420.54a, 420.54b, 425.13a
Paper jam [jam header].
400.13, 400.13b, 420.13b, 420.15b, 420.54c, 450.23b, 450.91b, 451.33b, 454.23b, 454.25b, 457.25b
Paper jam [jam header].
457.35b
Paper jam [jam header].

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