Vertical light bands
  1. guides
  2. en
  3. User's Guide
  4. Troubleshoot a problem
  5. Printing problems
  6. Print quality is poor
  7. Vertical light bands

Vertical light bands

Prevent vertical lines from appearing across your prints by checking the toner cartridge.
Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings
>
Troubleshooting
>
Print Quality Test Pages
. For non‑touch‑screen printer models, press to navigate through the settings.
  1. Perform the following tests:
    1. Check if the printer is using a genuine and supported Lexmark toner cartridge.
      If the cartridge is not supported, then install a supported one.
    2. Print the document.
    Do vertical light bands appear on prints?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  2. Perform the following tests:
    1. Check the status of the toner cartridge.
      From the control panel, navigate to:
      Settings
      >
      Reports
      >
      Device
      >
      Device Statistics
    2. From the Supply Information section of the pages printed, check the status of the toner cartridge.
    Do vertical light bands appear on prints?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  3. Perform the following tests:
    1. Replace the toner cartridge.
    2. Print the document.
    Do vertical light bands appear on prints?

This site uses cookies for various purposes including enhancing your experience, analytics, and ads. By continuing to browse this site or by clicking "Accept and close", you agree to our use of cookies. For more information, read our Cookies page.