Ghost images
  1. guides
  2. en
  3. User's Guide
  4. Troubleshoot a problem
  5. Printing problems
  6. Print quality is poor
  7. Ghost images

Ghost images

Correct a printing problem where a lighter version of the main image or text appears.
Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings
>
Troubleshooting
>
Print Quality Test Pages
. For non-touch-screen printer models, press to navigate through the settings.
  1. Perform the following tests:
    1. Load the tray with the correct paper type.
    2. Print the document.
    Do ghost images appear on prints?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  2. Perform the following tests:
    1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
      • Make sure that the setting matches the paper loaded.
      • You can also change the setting on the printer control panel. Navigate to
        Settings
        >
        Paper
        >
        Tray Configuration
        >
        Paper Size/Type
        .
    2. Print the document.
    Do ghost images appear on prints?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  3. Perform the following tests:
    1. Perform Color Adjust.
      From the control panel, navigate to:
      Settings
      >
      Print
      >
      Quality
      >
      Advanced Imaging
      >
      Color Adjust
      .
    2. Print the document.
    Do ghost images appear on prints?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  4. Perform the following tests:
    1. Open the front door, and then firmly push it down.
    2. Pull out the print cartridge tray.
    3. Remove, and then insert the print cartridges.
    4. Insert the print cartridge tray, and then close the door.
    5. Print the document.
    Do ghost images appear on prints?

This site uses cookies for various purposes including enhancing your experience, analytics, and ads. By continuing to browse this site or by clicking "Accept and close", you agree to our use of cookies. For more information, read our Cookies page.