Text or images cut off
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  4. Troubleshoot a problem
  5. Printing problems
  6. Print quality is poor
  7. Text or images cut off

Text or images cut off

Stop seeing clipped pages or cut off images on your prints. Follow these steps to solve the issue.
Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings
>
Troubleshooting
>
Print Quality Test Pages
. For non-touch-screen printer models, press to navigate through the settings.
  1. Perform the following tests:
    1. Adjust the paper guides in the tray to the correct position for the paper loaded.
    2. Print the document.
    Are text or images cut off?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  2. Perform the following tests:
    1. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog.
      • Make sure that the setting matches the paper loaded.
      • You can also change the setting on the printer control panel. Navigate to
        Settings
        >
        Paper
        >
        Tray Configuration
        >
        Paper Size/Type
        .
    2. Print the document.
    Are text or images cut off?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  3. Perform the following tests:
    1. Open the front door, and then firmly push it down.
    2. Pull out the print cartridge tray.
    3. Remove, and then insert the print cartridges.
    4. Insert the print cartridge tray, and then close the door.
    5. Print the document.
    Are text or images cut off?

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