The printer is not responding
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  6. The printer is not responding

The printer is not responding

Does your printer fail to print or scan? Checking the cables, power cord, and print driver can help you solve this problem.

  1. Connect the power cord to the electrical outlet.
    To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
    Is the printer responding?
    • Yes
      :
      The problem is solved.
    • No
      :
      Go to the next step.
  2. Check if the electrical outlet is turned off by a switch or breaker.
    Is the electrical outlet turned off by a switch or breaker?
    • Yes
      :
      Turn on the switch or reset the breaker.
    • No
      :
      Go to the next step.
  3. Check if the printer is on.
    Is the printer on?
    • Yes
      :
      Go to the next step.
    • No
      :
      Turn on the printer.
  4. Check if the printer is in sleep or hibernate mode.
    Is the printer in sleep or hibernate mode?
    • Yes
      :
      Press the power button to wake the printer.
    • No
      :
      Go to the next step.
  5. Check if the cables connecting the printer and the computer are inserted in the correct ports.
    Are the cables inserted in the correct ports?
    • Yes
      :
      Go to the next step.
    • No
      :
      Make sure to match the following:
      • The USB cable with the USB port on the printer
      • The Ethernet cable with the Ethernet port on the printer
  6. Turn off the printer, reinstall the hardware options, and then turn it back on.
    For more information, see the documentation that came with the option.
    Is the printer responding?
    • Yes
      :
      The problem is solved
    • No
      :
      Go to the next step.
  7. Install the correct print driver.
    Is the printer responding?
    • Yes
      :
      The problem is solved
    • No
      :
      Go to the next step.
  8. Turn off the printer, wait for about 10 seconds, and then turn it back on.
    Is the printer responding?

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