Slow printing
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Slow printing

Does your document print longer than expected? Checking the paper settings, reducing the number of pages, or removing held jobs are possible solutions.

  1. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device.
    Is the printer printing slow?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  2. Perform the following tests:
    1. Make sure that the printer is not in Eco‑Mode or Quiet Mode.
      • From the control panel, navigate to
        Settings
        >
        Device
        >
        Power Management
        >
        Eco‑Mode
        .
      • From the control panel, navigate to
        Settings
        >
        Device
        >
        Maintenance
        >
        Configuration Menu
        >
        Device Operations
        >
        Quiet Mode
        .
      For non‑touch‑screen printer models, press to navigate through the settings.
    2. Print the document.
    Is the printer printing slow?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  3. Perform the following tests:
    1. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog.
    2. Set the resolution to 4800 CQ.
    3. Print the document.
    Is the printer printing slow?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  4. Perform the following tests:
    1. From the control panel, navigate to
      Settings
      >
      Print
      >
      Quality
      >
      Print Resolution
      .
      For non‑touch‑screen printer models, press to navigate through the settings.
    2. Set the resolution to 4800 CQ.
    3. Print the document.
    Is the printer printing slow?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  5. Perform the following tests:
    1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
      • Make sure that the setting matches the paper loaded.
      • Heavier paper prints more slowly.
      • Paper narrower than letter, A4, and legal may print more slowly.
    2. Print the document.
    Is the printer printing slow?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  6. Perform the following tests:
    1. Make sure that the printer settings for Texture and Weight match the paper being loaded.
      From the control panel, navigate to
      Settings
      >
      Paper
      >
      Media Configuration
      >
      Media Types
      .
      For non‑touch‑screen printer models, press to navigate through the settings.
      Rough paper textures and heavy paper weights may print more slowly.
    2. Print the document.
    Is the printer printing slow?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  7. Remove held jobs.
    Is the printer printing slow?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  8. Perform the following tests:
    1. Make sure that the printer is not overheating.
    2. Print the document.
    Is the printer printing slow?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  9. Perform the following tests:
    1. Add more printer memory.
    2. Print the document.
    Is the printer printing slow?

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