Using Offline Print
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Using Offline Print

Learn how to use Offline Print.
The Offline Print feature is a way to allow users to print even when there are connectivity issues with the Lexmark Cloud Services. This feature works with conventional Cloud, Hybrid, Direct print which requires connectivity to Lexmark Cloud but makes sure that users can continue printing even when connectivity to Lexmark Cloud Services is lost.
To use Cloud, Hybrid, or Direct print, uninterrupted connectivity to the cloud server is required. Unlike Cloud, Hybrid, or Direct print, Offline Print allows users to send print jobs without requiring connectivity to the cloud server. Moreover, the Offline Print feature also stores analytics data in the client workstation during offline mode, and then sends it to the cloud server, when connectivity to the cloud server is restored.
On initiating a cloud or hybrid print job during offline mode, the user has to select the printer destination. They can either select from the list of configured printers or directly enter the IP or Hostname of the printer. When printing to a direct print queue during offline mode, it proceeds normally. In Analytics, the print activity is reported as Offline Print.
Printing jobs using the printer hostname depends on the configured hostname resolution in the user’s network. Hostname resolution is the process of converting a hostname into an IP address. Depending on the hostname resolution, either hostname or hostname with domain works.

Prerequisites

  • Enable print assignments
     must be enabled on the
    Organizational Settings
     page, and
    Use print assignment with
     must be set to
    Offline Print
     or
    Direct and offline print
    . For more information on enabling print assignments, see Configuring organizational settings.
  • For submission from registered Lexmark Cloud Service, any combination of queues present on the workstation - cloud or hybrid or direct.
  • User must be currently logged into the LPMC.

User experience in different modes

The following scenarios are based on the assumption that
Direct and offline print
 is enabled on the
Organizational Settings
 page. For more information on creating print assignments, see the "Creating a print assignment" section in Using Direct Print.
  • For direct print submissions, the user’s workflow is not affected.
  • For cloud or hybrid submissions, the user experiences the following:
    • Users will be notified every time they print in offline mode.
    • If the administrator had created print assignments, the list of printers will be displayed for the user to select a printer to release the print job.
    • The user can also enter the IP address or hostname of the printer to release the print job.
    • The user can click
      Cancel
      to cancel the print activity.
    • If Lexmark Cloud Services connectivity is restored, then the user is notified about the restoration of normal print workflow.
  • In offline mode, analytics data is stored in the client machine until it can stream back to the cloud. The offline analytics data is sent to cloud server during the next print job after connection is restored.
  • Supported by Windows, Mac, and Ubuntu LPMC clients.

Limitations

  • Mobile is not supported
  • Chrome extension is not supported
  • No prompt for Offline Print is shown while there is an ongoing job.
  • Offline Print job pages are not shown in Analytics 2.0.
For offline printing to work, LPMC requires a prior download of settings from Lexmark Cloud Services. This download happens automatically every four hours or when you select
Check for Updates
 from the system tray. The system tray icon shows your connection status.

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