Light print
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  3. User's Guide
  4. Troubleshooting
  5. Printing problems
  6. Print quality is poor
  7. Light print

Light print

Increase the toner darkness, check the paper settings, and redistribute toner in the imaging unit to get clear print.
Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings
>
Troubleshooting
>
Print Quality Test Pages
. For non‑touch‑screen printer models, press to navigate through the settings.
  1. Perform the following tests:
    1. Check if the printer is using a genuine and supported Lexmark toner cartridge.
      If the cartridge is not supported, then install a supported one.
    2. Print the document.
    Is the print light?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  2. Perform the following tests:
    1. Turn off the printer, wait for about 10 seconds, and then turn on the printer.
    2. Increase toner darkness.
      From the control panel, navigate to
      Settings
      >
      Print
      >
      Quality
      >
      Toner Darkness
      .
    3. Print the document.
    Is the print light?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  3. Perform the following tests:
    1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
      • Make sure that the setting matches the paper loaded.
      • You can also change the setting on the printer control panel. Navigate to
        Settings
        >
        Paper
        >
        Tray Configuration
        >
        Paper Size/Type
        .
    2. Print the document.
    Is the print light?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  4. Perform the following tests:
    1. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog.
    2. Set the resolution to
      600 dpi
      .
    3. Print the document.
    Is the print light?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  5. Perform the following tests:
    1. Remove the imaging unit.
      Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
      Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
    2. Firmly shake the imaging unit to redistribute the toner.
    3. Insert the imaging unit.
    4. Turn off the printer, wait for 10 seconds, and then turn on the printer.
    5. Print the document.
    Is the print light?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  6. Perform the following tests:
    1. Check the status of the toner cartridge.
      From the control panel, navigate to
      Settings
      >
      Reports
      >
      Device
      >
      Device Statistics
      .
    2. From the Supply Information section of the pages printed, check the status of the toner cartridge.
    Is the toner cartridge near end of life?
  7. Perform the following tests:
    1. Replace the toner cartridge.
    2. Print the document.
    Is the print light?

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