Cannot scan to a network folder
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Cannot scan to a network folder

  1. Perform the following tests:
    1. Create a network folder shortcut.
    2. Scan a document using the shortcut. For more information, see Scanning to a network folder.
    Can you scan a document and save it to a network folder?
    • Yes
      :
      The problem is solved.
    • No
      :
      Go to the next step.
  2. Make sure that the network folder path and format are correct. For example,
    //
    server_hostname
    /foldername/path
    , where
    server_hostname
    is a fully qualified domain (FQDN) or IP address.
    Is the network folder path and format correct?
    • Yes
      :
      Go to the next step.
    • No
      :
      Go to step 4.
  3. Make sure that you have a write access permission to the network folder.
    Can you scan a document and save it to a network folder?
    • Yes
      :
      The problem is solved.
    • No
      :
      Go to the next step.
  4. Perform the following tests:
    1. Open a web browser, and then type the printer IP address in the address field.
      • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
      • If you are using a proxy server, then temporarily disable it to load the web page correctly.
    2. Click
      Shortcuts
      , and then select a shortcut.
      If you have multiple shortcut types, then select
      Network Folder
      .
    3. In the Share Path field, type the network folder path.
      • If your share path is
        \\server_hostname\foldername\path
        , then type
        //server_hostname/foldername/path
        .
      • Make sure that you use forward slashes when typing the share path.
    4. From the Authentication menu, select your authentication method.
      If Authentication is set to “Use assigned username and password,” then in the User Name and Password fields, type your credentials.
    5. Click
      Save
      .
    1. Open a web browser, and then type the printer IP address in the address field.
      • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
      • If you are using a proxy server, then temporarily disable it to load the web page correctly.
    2. Click
      Shortcuts
      , and then select a shortcut.
      If you have multiple shortcut types, then select
      Network Folder
      .
    3. In the Share Path field, type the network folder path.
      • If your share path is
        \\server_hostname\foldername\path
        , then type
        //server_hostname/foldername/path
        .
      • Make sure that you use forward slashes when typing the share path.
    4. From the Authentication menu, select your authentication method.
      If Authentication is set to “Use assigned username and password,” then in the User Name and Password fields, type your credentials.
    5. Click
      Save
      .
    Can you scan a document and save it to a network folder?
    • Yes
      :
      The problem is solved.
    • No
      :
      Go to the next step.
  5. Make sure that the printer and the network folder are connected to the same network.
    Can you scan a document and save it to a network folder?

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