Cannot scan to a computer
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Cannot scan to a computer

Are your unable to scan documents and save them in your computer? Follow these troubleshooting steps.
  1. Perform a copy job.
    Is the copy job successful?
    • Yes
      :
      Go to step 3.
    • No
      :
      Go to the next step.
  2. Perform the following tests:
    1. Turn off the printer, wait for about 10 seconds, and then turn it back on.
    2. Scan the document.
    Can you scan the document to a computer?
    • Yes
      :
      The problem is solved.
    • No
      :
      Go to the next step.
  3. Perform the following tests:
    1. Print the Network Setup Page. From the control panel, navigate to
      Settings
      >
      Reports
      >
      Network
      >
      Network Setup Page
      .
    2. Check the network status.
    Is the printer connected to the network?
    • Yes
      :
      Go to step 5.
    • No
      :
      Go to the next step.
  4. Perform the following tests:
    1. Connect the printer to the network.
    2. Scan the document.
    Can you scan the document to a computer?
    • Yes
      :
      The problem is solved.
    • No
      :
      Go to the next step.
  5. Perform the following tests:
    1. Make sure that the printer and the computer are connected to the same network.
    2. Scan the document.
    Can you scan the document to a computer?

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