Understanding jam messages and locations
When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer display. Open the doors, covers, and trays indicated on the display to remove the jam.
- When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output for blank pages.
- When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting reprints jammed pages if adequate printer memory is available.
Area | Area name | Printer control panel message | What to do |
|---|---|---|---|
1 | Upper rear door | [x]‑page jam, open upper rear door. [202] | Open the rear door of the printer, and then remove the jammed paper. |
2 | Upper door and rear duplex area | [x]‑page jam, open upper and lower rear door. [231‑234] | Open the rear door of the printer and the rear duplex area, and then remove the jammed paper. |
3 | Trays | [x]‑page jam, open tray [x]. [24x] | Pull out the indicated tray, and then remove the jammed paper. |
4 | Duplex area | [x]‑page jam, remove tray 1 to clear duplex. [235–239] | Pull out tray 1 completely, then push the front duplex flap down, and then remove the jammed paper. |
5 | Multipurpose feeder | [x]‑page jam, clear manual feeder. [250] | Remove all paper from the multipurpose feeder, and then remove the jammed paper. |
6 | Inside the printer | [x]‑page jam, lift front cover to remove cartridge. [200–201] | Open the front cover and the multipurpose feeder, then remove the toner cartridge and the imaging unit, and then remove the jammed paper. |
7 | Standard bin | [x]‑page jam, remove standard bin jam. [203] | Remove all paper from the standard bin, and then remove the jammed paper. |
8 | Automatic document feeder (ADF) | [x]-page jam, open automatic feeder top cover. [28y.xx] | Remove all paper from the ADF tray, and then remove the jammed paper. |