The printer is not responding
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  6. The printer is not responding

The printer is not responding

  1. Make sure the printer is turned on.
    Is the printer turned on?
    • Yes
      :
      Go to the next step.
    • No
      :
      Turn on the printer.
  2. Check if the printer is in Sleep mode or Hibernate mode.
    Is the printer in Sleep mode or Hibernate mode?
    • Yes
      :
      Press the Sleep button to wake the printer from Sleep mode or Hibernate mode.
    • No
      :
      Go to the next step.
  3. Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet.
    Is the power cord plugged into the printer and a properly grounded electrical outlet?
    • Yes
      :
      Go to the next step.
    • No
      :
      Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet.
  4. Check other electrical equipment plugged into the electrical outlet.
    Does other electrical equipment work?
    • Yes
      :
      Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment.
    • No
      :
      Go to the next step.
  5. Check if the cables connecting the printer and the computer are inserted in the correct ports.
    Are the cables inserted in the correct ports?
    • Yes
      :
      Go to the next step.
    • No
      :
      Make sure to match the following:
      • The USB symbol on the cable with the USB symbol on the printer
      • The appropriate Ethernet cable with the Ethernet port
  6. Make sure the electrical outlet is not turned off by a switch or breaker.
    Is the electrical outlet turned off by a switch or breaker?
    • Yes
      :
      Turn on the switch or reset the breaker.
    • No
      :
      Go to the next step.
  7. Check if the printer is plugged into any surge protectors, uninterruptible power supplies, or extension cords.
    Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords?
    • Yes
      :
      Connect the printer power cord directly to a properly grounded electrical outlet.
    • No
      :
      Go to the next step.
  8. Check if one end of the printer cable is plugged into a port on the printer and the other to the computer, print server, option, or other network device.
    Is the printer cable securely attached to the printer and the computer, print server, option, or other network device?
    • Yes
      :
      Go to the next step.
    • No
      :
      Connect the printer cable securely to the printer and the computer, print server, option, or other network device.
  9. Make sure to install all hardware options properly and remove any packing material.
    Are all hardware options properly installed and all packing material removed?
    • Yes
      :
      Go to the next step.
    • No
      :
      Turn off the printer, remove all packing materials, then reinstall the hardware options, and then turn on the printer.
  10. Check if you have selected the correct port settings in the printer driver.
    Are the port settings correct?
    • Yes
      :
      Go to the next step.
    • No
      :
      Use correct printer driver settings.
  11. Check the installed printer driver.
    Is the correct printer driver installed?
    • Yes
      :
      Go to the next step.
    • No
      :
      Install the correct printer driver.
  12. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
    Is the printer working?

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