Blank or white pages
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  3. User's Guide
  4. Troubleshoot a problem
  5. Printing problems
  6. Print quality is poor
  7. Blank or white pages

Blank or white pages

Learn how to remove and insert the imaging unit and imaging kit to stop blank or white pages from appearing on your prints.
Before solving the problem, print the quality sample pages to determine the missing color. From the home screen, touch
Settings
>
Troubleshooting
>
Print Quality Test Pages
.
  1. Perform the following tests:
    1. Check if the printer is using a genuine and supported Lexmark toner cartridge.
      If the cartridge is not supported, then install a supported one.
    2. Print the document.
    Is the printer printing blank or white pages?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  2. Perform the following tests:
    1. Remove the imaging kit, and then remove the imaging unit.
      Do not expose the imaging kit and imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
      Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.
    2. Insert the imaging unit, and then insert the imaging kit.
    3. Print the document.
    Is the printer printing blank or white pages?

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