Dark print
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  4. Troubleshoot a problem
  5. Printing problems
  6. Print quality is poor
  7. Dark print

Dark print

Are your prints too dark? Try adjusting toner darkness or loading paper from a fresh package.
Before solving the problem, print the quality sample pages to determine the missing color. From the home screen, touch
Settings
>
Troubleshooting
>
Print Quality Test Pages
.
  1. Perform the following tests:
    1. Perform Color Adjust.
      From the home screen, touch
      Settings
      >
      Print
      >
      Quality
      >
      Advanced Imaging
      >
      Color Adjust
      .
    2. Print the document.
    Is the print too dark?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  2. Perform the following tests:
    1. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog.
      You can also change the setting on the printer control panel. From the home screen, touch
      Settings
      >
      Print
      >
      Quality
      >
      Toner Darkness
      .
    2. Print the document.
    Is the print too dark?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  3. Perform the following tests:
    1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
      • Make sure that the setting matches the paper loaded in the tray.
      • You can also change the setting on the printer control panel. From the home screen, touch
        Settings
        >
        Paper
        >
        Tray Configuration
        >
        Paper Size/Type
        .
    2. Print the document.
    Is the print too dark?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  4. Make sure that the paper has no texture or rough finishes.
    Are you printing on textured or rough paper?
    • Yes
      :
      Go to the next step.
    • No
      :
      Go to step 6.
  5. Perform the following tests:
    1. Replace textured or rough paper with plain paper.
    2. Print the document.
    Is the print too dark?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  6. Perform the following tests:
    1. Load paper from a fresh package.
      Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.
    2. Print the document.
    Is the print too dark?
    • Yes
      :
      Go to the next step.
    • No
      :
      The problem is solved.
  7. Replace the imaging unit, and then print the document.
    Is the print too dark?

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