Shadow images appear on prints
- Check if the paper loaded in the tray has the correct paper type and weight.Is paper with the correct paper type and weight loaded in the tray?
- Yes:Go to the next step.
- No:Load paper with the correct paper type and weight in the tray.
Perform the following tests:From the Paper menu, set the paper size and type to match the paper loaded in the tray. To access the Paper menu, do either of the following:- If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then, navigate toSettings>Paper Menu.If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.
- If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.
Do the paper type and weight settings match the paper loaded in the tray?- Yes:Go to the next step.
- No:Change the paper type and weight to match the paper loaded in the tray.
Perform the following tests:- Depending on your operating system, specify the paper type and weight from Printing Preferences or the Print dialog.Resend the print job.Do shadow images still appear on the prints?
- Yes:Go to the next step.
- No:The problem is solved.
- Replace the imaging unit, and then resend the print job.Do shadow images still appear on the prints?
- Yes:Contact customer support.
- No:The problem is solved.