Reinstall missing or unresponsive cartridge [31.xy]

Try one or more of the following:

Check if the toner cartridge is missing. If missing, then install the toner cartridge.

For information on installing the toner cartridge, see the “Replacing supplies” section.

If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge.

If the message appears after reinstalling the supply, then replace the toner cartridge. The cartridge may be defective or a non‑genuine Lexmark supply. For more information, see Using genuine Lexmark parts and supplies.