Printer error codes
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Printer error codes

The following table helps you understand and resolve the error codes that you see on your printer display.
Error codes
Error message
Solution
2.01
Wait for supplies.
Select
Cancel Job
 and order the needed supply. For more information, see the
Ordering parts and supplies
 section.
3.01
The standard bin is full.
Remove the paper from the bin, and then select
Continue
.
3.02, 3.03, 3.04
Remove paper from bin [x].
Remove the paper from the bin, and then select
Continue
.
7.13, 7.23, 7.33,7.43
Insert tray [x].
Insert the indicated tray.
8.01
Close the front door.
Keep the front door closed unless performing maintenance.
8.02, 8.03, 8.04, 8.05, 8.08, 8.10, 8.11
Close door [x].
Keep the indicated door closed unless performing maintenance.
8.06
Reattach the 1500‑sheet tray.
Make sure that the tray is properly attached to the printer.
8.07
Reattach staple finisher.
Make sure that the finisher is properly attached to the printer.
8.08
Close paper transport cover F.
Keep the cover closed unless performing maintenance.
8.09
Close paper transport cover G.
9
Printer had to restart. Last job may be incomplete.
Select
Continue
 to clear the message and continue printing.
11.11, 11.21, 11.31, 11.41, 11.51, 11.81, 11.91
Load <source/> with <type/> <size/>.
Load the indicated tray with paper. For more information, see the
Loading paper and specialty media
 section.
11.12, 11.22, 11.32, 11.42, 11.82, 11.92
Load <source/> with <type/> <size/> <orientation/>.
12.11, 12.21, 12.31, 12.32, 12.41, 12.51, 12.91
Change <source/> to <type/> <size/>.
Pull out the indicated tray, remove paper, and then load the correct paper type and size. For more information, see the
Loading paper and specialty media
 section.
12.12, 12.22, 12.32, 12.42, 12.92
Change <source/> to <type/> <size/> <orientation/>.
14.1, 14.2
[pick up text from 'data1' and 'data2 but not 'userMessage1' and 'userMessage2']
Write down the message, and then contact your system administrator.
31.00
Hole punch box missing or full.
  1. Open door H.
  2. Remove the hole punch box.
    If the hole punch box is full, then empty it.
  3. Insert the hole punch box.
  4. Close door H.
31.35, 31.35A, 31.35B
Reinstall the missing or unresponsive waste toner bottle.
  1. Open the front door.
  2. Remove the waste toner bottle.
    To avoid spilling the toner, place the bottle in an upright position.
  3. Insert the waste toner bottle.
  4. Close the front door.
31.40z, 43.40z
Reinstall missing or unresponsive cartridge.
  1. Open the front door.
  2. Remove the cartridge.
  3. Insert the cartridge.
  4. Close the front door.
31.60z
Reinstall missing or unresponsive imaging unit.
  1. Open the front door.
  2. Remove the toner cartridge.
  3. Remove the waste toner bottle.
    To avoid spilling the toner, place the bottle in an upright position.
  4. Pull out the imaging support basket.
    Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  5. Unlock, and then remove the black imaging unit.
  6. Insert the black imaging unit, and then lock it in place.
  7. Insert the imaging support basket until it is fully seated.
  8. Insert the waste toner bottle.
  9. Insert the toner cartridge.
  10. Close the front door.
31.80z
Reinstall missing or unresponsive fuser.
  1. Open door B.
    The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  2. Unlock, and then remove the fuser.
  3. Insert the fuser, and then lock it in place.
  4. Close door B.
32.40p
Reinstall the used toner cartridge.
  1. Open the front door.
  2. Remove the toner cartridge.
  3. Insert the toner cartridge.
  4. Close the front door.
32.40z
Replace unsupported cartridge.
For more information, see Replacing a toner cartridge.
32.60z
Replace unsupported imaging unit.
For more information, see Replacing the black imaging unit.
33.40z
Refilled regular cartridge.
For more information, see Refilled regular cartridge.
33.60z
Non-genuine imaging unit, see User's Guide.
For more information, see Non‑Lexmark supply.
34
Paper too short.
Set the paper size setting to match the paper loaded in the tray. From the control panel, navigate to
Settings
>
Paper
>
Tray
>
Configuration
>
Paper Size/Type
.
37.1
Insufficient memory to collate job.
Try either of the following:
  • Select
    Continue
     to print the part of the job that is stored and to begin collating the rest of the print job.
  • Cancel the current print job.
37.3
Insufficient memory, some held jobs were deleted.
Select
Continue
 to clear the message and continue printing.
38.1
Memory full.
Try one or more of the following:
  • Select
    Continue
     to clear the message and continue printing.
  • Cancel the current print job.
  • Install more printer memory.
  • Reduce the number of pages in the print job.
39.1
Complex page, some data may not have printed.
Try one or more of the following:
  • Select
    Continue
     to clear the message and continue printing.
  • Cancel the current print job.
  • Install more printer memory.
  • Reduce the complexity and size of the print job before sending it to print again.
  • Reduce the number of pages in the print job.
  • Reduce the number and size of any downloaded fonts.
  • Delete any unnecessary fonts or macros from the print job.
  • Reduce the number of graphics in the print job.
42.yyK
Replace cartridge, printer region mismatch.
For more information, see Replace cartridge, printer region mismatch.
43.40Y
Reinstall cartridge.
  1. Open the front door.
  2. Remove the cartridge.
  3. Insert the cartridge.
  4. Close the front door.
43.40Z
Replace cartridge.
For more information, see Replacing a toner cartridge.
50
PPDS font error.
Install the PPDS font indicated in the print job, and then select
Continue
 to let the printer search for the substitute font.
51
Defective flash detected.
Try one or more of the following:
  • Replace the flash memory.
  • Select
    Continue
     to clear the message and continue printing.
  • Cancel the current print job.
52
Not enough free space in flash memory for resources.
Try one or more of the following:
  • Select
    Continue
     to clear the message and continue printing.
  • Delete fonts, macros, and other data stored in the flash memory.
  • Install a storage drive.
    Downloaded fonts and macros that are not previously stored in the flash memory are deleted.
58.4
Incorrect output option configuration.
Turn off the printer, and then install the correct bin or finisher.
61
Remove defective disk.
Replace the defective storage drive.
62
Disk full.
Try one or more of the following:
  • Select
    Continue
     to clear the message and continue printing.
  • Delete fonts, macros, and other data stored in the storage drive.
  • Install a storage drive.
63
Format the disk.
Formatting now wipes all information from the storage drive.
To format the disk, do the following:
  1. From the control panel, navigate to
    Settings
    >
    Device
    >
    Maintenance
    >
    Out of Service Erase
    .
  2. Select
    Sanitize all information on hard disk
    , and then select
    ERASE
    .
71.01
Fax Station Name not set up. Contact system administrator.
71.02
Fax Station Number not set up. Contact system administrator.
71.03
No analog phone line connected to modem, fax is disabled.
Check the connection and the line for a signal. For more information, see Setting up the fax function using analog fax.
71.04
Analog phone line is connected to the wrong port.
Unplug the phone line, and then connect it to the LINE port.
71.06
Unable to connect to HTTPS Fax Server.
Connection to HTTPS Fax Server is disconnected. Check the Internet connection of the printer.
71.07
Printer is not registered to HTTPS Fax Server.
Make sure that the printer is added to the device list in the HTTPS Fax Server portal. Contact the system administrator.
71.11
Fax partition.
The fax partition is not working. Contact the system administrator.
71.12
Memory full, cannot print faxes.
Select
Print All
 to print as many of the faxes as have been saved.
71.13
Memory full. Cannot send faxes.
Try either of the following:
  • Continue and try sending the fax again.
  • Scan the original document one page at a time, dial the fax number, and then fax the document.
71.4
Printer's time is incorrect.
Configure the printer time. From the control panel, navigate to
Settings
>
Device
>
Preferences
>
Date and Time
>
Configure
.
72.01
Email SMTP server not set up. Contact system administrator.
Try either of the following:
72.02
Web Link server not set up. Contact system administrator.
Contact your system administrator.
72.04
Fax server To Format not set up. Contact system administrator.
Try either of the following:
  • Configure the
    To Format
    . From the control panel, navigate to
    Settings
    >
    Fax
    >
    Fax Server Setup
    >
    General Fax Settings
    .
  • Contact your system administrator.
75.01
Secure Element detected.
Try either of the following:
  • Use the installed Secure Element.
    The printer erases all existing certificates and may also erase and reformat the storage drive.
  • Turn off the printer, and then remove the Secure Element.
75.02
Secure Element not recognized.
75.03
Error communicating with Secure Element.
Try either of the following:
  • Stop using the Secure Element.
    The printer erases all existing certificates and may also erase and reformat the storage drive.
  • Turn off the printer, remove, and then install the Secure Element.
75.11
Secure Element update failed.
Try either of the following:
  • Try the update again.
  • Cancel the update.
    The printer may erase all existing certificates and storage drive contents.
75.12
Secure Element update incomplete.
Try either of the following:
  • Restart the printer.
    Wait for 10 seconds to complete the update.
  • Cancel the update.
    The printer may erase all existing certificates and storage drive contents.
80.01, 80.09
Maintenance kit nearly low.
Select
Continue
 to clear the message.
80.11, 80.19
Maintenance kit low.
80.21, 80.29
Maintenance kit very low.
80.31
Replace maintenance kit to continue printing.
For more information, see Replacing the fuser.
80.31
Replace maintenance kit, recommended life exceeded.
81.11
1500-sheet tray roller kit low.
Select
Continue
 to clear the message.
81.31
Replace 1500-sheet tray roller kit, recommended life exceeded
.
For more information, contact customer support.
82.00, 82.02, 82.09
Waste toner bottle is nearly full.
For more information, see Replacing the waste toner bottle.
82.3, 82.32, 82.33, 82.39
Replace the waste toner bottle.
83.3y
Replace transfer module, recommended life exceeded.
For more information, contact customer support.
83.4y
Replace transfer module.
83.20
Staple cartridge low.
Select
Continue
 to clear the message.
83.20
Staple S2 inner low.
83.20
Staple S2 outer low.
83.30
Staple cartridge empty or missing.
Try either of the following:
83.30
Staple cartridge S1 empty or missing.
Try either of the following:
83.30
Inner staple cartridge S2 empty or missing.
Try either of the following:
83.30
Outer staple cartridge S2 empty or missing.
84.01K, 84.03K, 84.09K
Imaging unit nearly low.
Select
Continue
 to clear the message.
84.11K, 84.13K, 84.19K
Imaging unit low.
84.21K, 84.23K, 84.29K
Imaging unit very low.
84.31, 84.33
Replace imaging unit, recommended life exceeded.
For more information, see Replacing the black imaging unit.
84.41, 84.43, 84.48
Replace imaging unit to continue printing.
For more information, see Replacing the black imaging unit.
86.23
Scanner maintenance required soon.
Select
Continue
 to clear the message.
86.33
Replace ADF kit, recommended life exceeded.
For more information, contact customer support.
88.00k, 88.07k, 88.08k, 88.09k
Cartridge is nearly low.
Select
Continue
 to clear the message.
88.10k, 88.17k, 88.18k, 88.19k
Cartridge is low.
88.20k, 88.27k, 88.28k, 88.29k
Cartridge is very low.
88.30k, 88.37k, 88.38k
Replace cartridge, <NUM/> estimated pages remaining.
For more information, see Replacing a toner cartridge.
88.30k, 88.37k, 88.38k
Replace cartridge.
88.40k, 88.47k, 88.48k
Replace cartridge, 0 pages remain.
88.40k, 88.47k, 88.48k
Replace cartridge.
200.03, 200.05, 200.12, 200.13, 200.14, 200.15, 200.22, 200.23, 200.24, 200.25, 200.26, 200.32, 200.33, 200.34, 200.35, 200.36, 200.42, 200.43, 200.44, 200.45, 200.46, 200.52, 200.53, 200.54, 200.55, 200.56, 200.91, 201.91, 202.02, 202.03, 202.04, 202.05, 202.12, 202.13, 202.14, 202.15, 202.22, 202.23, 202.24, 202.25, 202.32, 202.33, 202.34, 202.35, 202.42, 202.43, 202.44, 202.45, 202.52, 202.53, 202.54, 202.55, 202.91, 202.93, 202.95, 231.03, 231.05, 231.13, 231.15, 231.23, 231.25, 231.33, 231.35, 231.43, 231.45, 231.53, 231.55, 231.91, 232.03, 232.05, 232.13, 232.15, 232.23, 232.25, 232.33, 232.35, 232.43, 232.45, 232.53, 232.55, 232.93, 232.94, 232.95, 240.05, 240.25, 240.35, 240.45, 240.55, 240.91, 240.95, 241.12, 241.14, 241.15, 241.91
Paper jam in <LOCATION/>.
For more information, see Paper jam in door B.
240.06
Paper jam in <LOCATION/>.
For more information, see Paper jam in the multipurpose feeder.
241.16, 241.82, 241.83, 241.84, 661.13, 661.84
Paper loading error in <LOCATION/>.
  1. Open tray 1.
  2. Remove, and then readjust the paper stack.
  3. If necessary, adjust the paper guides.
  4. Reload tray 1.
  5. Close tray 1.
242.23, 242.25, 242.35, 242.45, 242.55, 242.91
Paper jam in <LOCATION/>.
For more information, see Paper jam in the optional 550‑sheet tray.
242.33, 242.43, 243.33, 243.35, 243.36, 243.43, 243.35, 243.45, 243.45, 243.55, 243.91, 244.43, 244.45, 244.91
Paper jam in <LOCATION/>.
For more information, see either of the following:
243.43, 243.53, 244.43, 244.45, 244.46, 244.91, 245.53, 245.56, 245.55, 245.91, 602.59, 664.43, 665.53
Paper jam in <LOCATION/>.
For more information, see Paper jam in the 1500‑sheet tray.
28X.13K, 28X.93K, 28X.15K, 28X.95K, 281.16K, 281.96K, 680.20K, 680.40K
Replace all originals if restarting job.
Try either of the following:
  • Restart the job.
  • Cancel the job.
28X.13Q, 28X.93Q, 28X.15Q, 28X.95Q, 281.16Q, 281.96Q, 680.20Q
Replace jammed originals if continuing job.
Try one or more of the following:
  • Scan from the scanner glass.
  • Scan from the automatic document feeder.
  • Finish the job without further scanning.
  • Cancel the job.
280.06
Reload originals in ADF and restart job.
280.11/280.91, 280.13/280.93, 280.15/280.95, 281.11/281.91, 281.15/281.95, 281.16/281.96, 284.11/284.91, 284.13/284.93, 284.15/284.95, 288.10/288.90, 295.01, 680.1, 680.2
Scanner jam.
For more information, see Paper jam in the automatic document feeder.
289.01
Cannot communicate with the scanner card.
Select
Continue
 to clear the message.
291.06
Close flatbed cover and load originals if restarting job.
Try one or more of the following:
  • Scan from the scanner glass.
  • Scan from the automatic document feeder.
  • Finish the job without further scanning.
  • Cancel the job.
400.11, 400.13, 400.15, 401.11, 401.13, 401.15, 404.19, 438.11, 438.21, 444.66, 450.21, 450.23, 450.25, 450.98, 450.99, 451.21, 451.23, 451.25, 452.66, 453.21, 453.23, 454.21, 454.23, 454.25, 457.21, 457.23, 457.25, 460.66, 461.66, 464.66, 465.66, 466.66, 467.66, 468.66, 469.66, 472.66, 477.66, 480.66, 483.66, 486.29, 504.11, 504.15, 505.11, 505.15, 514.19, 698.29
Paper jam in <LOCATION/>.
400.11, 400.13, 400.15, 401.11, 401.13, 401.15, 404.19, 438.11, 438.21, 442.66, 444.66, 445.66, 450.21, 450.23, 450.25, 451.21, 451.23, 451.25, 451.98, 451.99, 452.66, 453.21, 453.23, 453.25, 454.21, 454.23, 454.25, 457.21, 457.23, 457.25, 459.66, 460.66, 461.66, 462.66, 463.66, 464.66, 465.66, 466.66, 467.66, 468.66, 469.66, 470.66, 472.66, 473.66, 476.66, 477.66, 480.66, 483.66, 486.29, 490.66, 491.21, 491.25, 491.66, 493.21, 494.21, 492.66, 494.66, 495.66, 496.66, 497.66, 504.11, 504.15, 505.11, 505.15, 514.19, 698.29
Paper jam in <LOCATION/>.
For more information, see Paper jam in the booklet finisher.
420.11, 420.13, 420.15, 420.99, 421.56, 422.56, 423.56, 424.56, 425.13, 425.15, 425.11, 426.11, 426.15, 428.56A, 428.56B, 431.56, 435.56, 438.11, 439.19, 461.56, 698.19
Paper jam in <LOCATION/>.
438.11, 500.11, 500.13, 500.15, 500.99, 502.11, 502.13, 502.15, 504.11, 504.13, 504.15, 505.13, 506.11, 506.13, 506.15, 507.11, 507.13, 507.15, 508.56, 509.56, 510.56, 511.56, 512.56, 513.56, 514.19, 698.19, 698.29
Paper jam in <LOCATION/>.
For more information, see Paper jam in the folding paper transport.
602.29, 662.23
Paper loading error in tray 2.
For more information, see Loading the 550-sheet tray.
602.39, 663.33
Paper loading error in tray 3.
For more information, see either of the following:
602.49, 664.43
Paper loading error in tray 4.
For more information, see Loading the 550-sheet tray.
680.1, 680.2
Scanner jam.
680.20K
Replace all originals if restarting job.
Try one or more of the following:
  • Select
    Cancel job
     to clear the message and cancel the scan job.
  • Select
    Scan from automatic feeder
     to continue scanning from the ADF immediately after the last successful scan job.
  • Select
    Scan from flatbed
     to continue scanning from the scanner immediately after the last successful scan job.
  • Select
    Finish job without further scanning
     to end the last successful scan job.
  • Select
    Restart job
     to restart the scan job with the same settings from the previous scan job.
680.20Q
Replace jammed originals if continuing job.
Try one or more of the following:
  • Select
    Cancel job
     to clear the message and cancel the scan job.
  • Select
    Scan from automatic feeder
     to continue scanning from the ADF immediately after the last successful scan job.
  • Select
    Scan from flatbed
     to continue scanning from the scanner immediately after the last successful scan job.
  • Select
    Finish job without further scanning
     to end the last successful scan job.
  • Select
    Restart job
     to restart the scan job with the same settings from the previous scan job.
680.50
Scan failed.
Unable to scan this original. For more information, see https://rulesforuse.org/.
Select
Continue
 to clear the message.
843.00
The flatbed scanner carriage failed to reach home position.
Remove the shipping screw.

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